James Moore
Woodbury,TN
Summary
Efficient Shift Manager/Key Holder known for high productivity and task completion efficiency. Specialized in team leadership, inventory management, and customer service excellence. Excel in conflict resolution, effective communication, and time management to foster positive work environments and ensure operational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Walgreens
Woodbury, TN
12.2023 - Current
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally.
- Initiated action plans to address any discrepancies or issues in the store's inventory levels.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Facilitated conflict resolution between customers and employees as needed.
- Developed strategies for increasing customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Pharmacy Intern
Walgreen's Pharmacy
Woodbury, TN
11.2023 - Current
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Provided patient counseling on medication use and health-related topics.
- Performed data entry into pharmacy information systems for billing purposes.
- Filled orders for medications from automated dispensing machines.
- Resolved customer service issues related to order processing or delivery delays.
- Provided guidance on prescription refills when appropriate.
- Educated patients regarding proper use of their medications.
- Observed pharmacy technicians in the preparation of medications.
- Entered patient's information into computer system and updated existing data.
Customer Service Associate
Walgreens
Woodbury, TN
06.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
Grill Cook
McDonald's
Woodbury, TN
05.2024 - 06.2024
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Trained new employees on grill operations and safety protocols.
- Complied with all safety standards while on the job.
Education
High School Diploma -
Cannon County High School
Woodbury, TN05-2023
Skills
- Employee Motivation
- Store maintenance
- Effective Leadership
- Team Management
- Policy Enforcement
- Technical skills
- Project Planning
- Drawer balancing
- Teamwork and Collaboration
- Problem-solving aptitude
- Computer Skills
- Excellent Communication
- Customer Service
Certification
- Pharmacy tech license
Timeline
Grill Cook
McDonald's
05.2024 - 06.2024
Shift Manager/Key Holder
Walgreens
12.2023 - Current
Pharmacy Intern
Walgreen's Pharmacy
11.2023 - Current
Customer Service Associate
Walgreens
06.2023 - Current
High School Diploma -
Cannon County High School