Annalisa Cole
Keizer,OR
Summary
Detail-oriented professional with a solid background in case management and customer service. Skilled in monitoring client behavior, conducting assessments, and preparing reports. Committed to fostering teamwork and adaptability to enhance outcomes in justice-involved individuals. Committed to delivering exceptional service and achieving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Aide
Marion County Sheriff Office
2022.05 - Current
- Assists deputies with a variety of duties related to the supervision and management of justice involved clients.
- Conducts personal interviews with the client, their family members, employers, law enforcement agencies, court staff, civic groups, public agencies and treatment providers, as they pertain to the clients.
- Maintains chronological case histories and provides general operations support and other duties assigned
- Monitors client behavior in the participation and compliance with programs as ordered by the courts and supervising authority.
- Prepares reports such as probation violations, sanctions and requests for warrants
- Conducts Notice of Rights interviews for clients who are in custody
- Conducts criminogenic risk & need assessments, with corresponding case plan and monitoring, as directed.
- Utilize various information systems such as, Law Enforcement Data Systems, DOC 400, JMS, Excel, Offender Management Systems and E-courts.
- Collect and process UA's
- Accompanies certified deputies in the community/field for home visits
Waitress/Server
Turnaround Cafe
2025.07 - Current
- Provides exceptional customer service, enhancing guest satisfaction and loyalty.
- Manages multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborates with kitchen staff to streamline food preparation and improve service speed.
- Train new waitstaff on menu knowledge and service standards to maintain consistency.
- Implements effective communication strategies between front-of-house and back-of-house teams.
- Enhance customer satisfaction by providing attentive service and promptly addressing any concerns.
- Resolves customer complaints promptly, contributing to positive dining experiences and repeat business.
- Handles high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibits strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remains calm and poised when dealing with difficult customers or during busy shifts.
- Use cash registers and credit card machines to cash out customers.
Receptionist
Eye Care Physicians & Surgeons
2019.10 - 2022.05
- Managed patient scheduling and appointments to optimize office workflow
- Coordinated patient intake processes, ensuring accurate data entry and documentation
- Assisted with insurance verification, enhancing patient experience and reducing confusion
- Maintained inventory of office supplies, streamlining procurement processes for efficiency
- Oversaw daily operations at front desk, fostering a welcoming environment for patients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Arts - Medical Assistant
Chemeketa Community College
Salem, OR2004-05
High School Diploma -
McKay High School
Salem, OR1999-06
Skills
- Customer Service
- Problem Solving and Critical thinking
- Time management and organization
- Team work and collaboration
- Verbal and written communication
- Adaptability and flexibility
- strong work ethic
- Confidentiality adherence
- Multitasking
Certification
Notary
CJIS
Timeline
Waitress/Server
Turnaround Cafe
2025.07 - Current
Case Aide
Marion County Sheriff Office
2022.05 - Current
Receptionist
Eye Care Physicians & Surgeons
2019.10 - 2022.05
Associate of Arts - Medical Assistant
Chemeketa Community College
High School Diploma -
McKay High School