Annalisa Prestia
Kissimmee,FL
Summary
Results-oriented recent college graduate with strong organizational and communication skills and a solid work ethic seeking opportunities to contribute to the growth of a company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Sun Lovers @ Sheraton Vistana Resorts
Orlando, Florida
08.2024 - Current
- Directed and supervised team of 6 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Server Shift Leader
The Great Greek Grill
West Palm Beach, FL
03.2023 - 05.2024
- Develop relationships with customer to ensure guest satisfaction
- Oversaw daily operations of service teams
- Trained new team members
- Organized daily work shifts
- Responsible for daily cash drop
- Resolved any guest complaints
Sales & Marketing Assistant
Palm Beach Shades
Royal Palm Beach
03.2021 - 05.2024
- Set appointments with clients and worked with our clients to show them our team can best fit their needs
- Handled all deposits and final payments.
- Assisted in scheduling window treatment installations.
- Maintained documentation, detailing assignments, kept team informed on all ongoing projects.
- Identified appropriate marketing channels and target customers for campaigns
- Worked with team to develop social media platform to help develop customer leads
- Assisted in the development of pricing strategies to maximize profits.
- Created and maintained customer databases for sales tracking purposes.
- Developed and executed marketing campaigns to promote products and services.
Dining Room Supervisor
ACTS Retirement-Life Community
Boca Raton, FL
04.2021 - 02.2023
- Took food and beverage orders for the residents
- Developed relationships with residents to ensure guest satisfaction
- Complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Work with management team on hiring, training and to develop a team
Call Center Representative
Cherry Communications
Tallahassee, FL
03.2020 - 02.2021
- Responded to customer calls and emails to answer questions about surveys and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Communications
Tallahassee Community College
Tallahassee, FLSkills
- Restaurant Operation
- Sales training
- Customer Relationship Management
- Marketing Initiatives
- Human Resource Management
Certification
Certified Microsoft Office Specialist, Word, Excel, & PowerPoint
Affiliations
- Play the guitar
- Love to sing
- Enjoy Cooking
Timeline
Supervisor
Sun Lovers @ Sheraton Vistana Resorts
08.2024 - Current
Server Shift Leader
The Great Greek Grill
03.2023 - 05.2024
Dining Room Supervisor
ACTS Retirement-Life Community
04.2021 - 02.2023
Sales & Marketing Assistant
Palm Beach Shades
03.2021 - 05.2024
Call Center Representative
Cherry Communications
03.2020 - 02.2021
Bachelor of Arts - Communication Studies
Florida Atlantic University
Associate of Arts - Communications
Tallahassee Community College
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