Annalisa Rossano
San Antonio
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
PF Changs Restaurant
San Antonio
10.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items based on customer preferences and dietary needs.
- Processed payments accurately using point-of-sale system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
1910 Public House
Lilburn
10.2022 - 06.2023
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Parkview Highschool
Lilburn, GASkills
- Customer service
- Point-of-sale operation
- Fast learner
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Adaptability
- Organizational skills
- Calm demeanor
- Multitasking and organization
- Memory retention
- Works great under pressure
Timeline
Server
PF Changs Restaurant
10.2023 - Current
Server
1910 Public House
10.2022 - 06.2023
Parkview Highschool