Summary
Overview
Work History
Education
Skills
Certification
Timeline

Annalyna Castillo

Champs Sports
Oviedo,FL
1
Certification
1
year of professional experience

Reliable cashier with experience handling payments, balancing drawers, and resolving customer issues. Known for strong customer service, attention to detail, and calm conflict resolution in fast-paced retail settings.

Work History

Cashier

3 Months
Champs Sports | Oviedo, Florida | 08.2026 - Current
  • Handled customer payments promptly and returned correct change and receipts.
  • Processed credit card, cash, and check payments with accurate transaction handling.
  • Improved customer satisfaction by providing personalized service and going the extra mile for each customer.
  • Maintained knowledge of store promotions to enhance customer sales conversations.
  • Resolved customer complaints professionally following company policy.
  • Checked cash drawer amounts at start of shifts to ensure accuracy. at start of shift to verify correct amounts.
  • Organized workspace and cash drawer to support operational efficiency. and cash drawer organized throughout shift.

Cashier

1 Year 2 Months
Champs Sports | Brandon, Florida | 06.2025 - 08.2026
  • Processed cash, card, and mobile payments efficiently, ensuring accurate transactions at Champs Sports registers.
  • Balanced cash drawer and ensured accuracy of register transactions during shift changes, maintaining financial integrity.
  • Assisted customers with purchases, returns, and exchanges while following store policies.
  • Trained new team members on cash register operation and customer service, enhancing team readiness and performance.
  • Maintained checkout area cleanliness, including countertops, registers, windowsills, and floors.
  • Supported floor recovery, straightened displays, and kept Champs Sports sales area organized.
  • Gained skill in multiple departmental tasks across other departments to provide coverage and keep store running.

Education

High School Diploma

Armwood High School | Seffner, FL | 05-2026
  • Top Ranked: 25%
  • 3.5 unweighted GPA
  • 7.5 weighted GPA
  • Outfielder for Armwood Lady Hawks, 2023 to 2026
  • Libero for Armwood Lady Hawks, 2023 to 2026
  • Flyer for Armwood Cheer, 2022 to 2023
  • Captain of Armwood Lady Hawks Softball & Volleyball 2025-2026
  • Key Club Member, 2022-2025
  • SGA Member, 2025-2026
  • DECA Member, 2022-2026
  • Member of National Honors Society, 2023-2026

Associate of Arts - Liberal Arts

Hillsborough Community College | Tampa, FL | 05-2026

Skills

Cash handling
Sales transactions
Customer service
ID verification
Conflict resolution
Time management
Team training
Staff training
Inventory control
Store maintenance
Order packaging
Attention to detail
Written and verbal communication
Team collaboration
Complex problem solving
Patience and empathy

Certification

  • Phlebotomy Certification
  • ACS Stop The Bleed Course Certification

Timeline

Cashier

Champs Sports
08.2026 - CurrentRead More

Cashier

Champs Sports
06.2025 - 08.2026Read More

Armwood High School

High School Diploma
Read More

Hillsborough Community College

Associate of Arts from Liberal Arts
Read More
Annalyna Castillo