Anna Maria Escobillo
Bloomfield,NJ
Summary
Energetic and customer-focused professional with strong communication and problem-solving skills. Skilled at creating positive guest experiences, managing high-stress situations with composure, and maintaining safety and efficiency in fast-paced environments. Multilingual and adaptable, with proven ability to provide exceptional service to diverse individuals
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Montclair Breast Center
2024.11 - Current
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
Administrative Assistant
Studio Montclair
2024.11 - Current
- Assisted with gallery setup and breakdown, ensuring all artwork was properly displayed, handled safely, and represented accurately.
- Maintained an Excel-based catalog of artworks including titles, prices, mediums, artist information, and sale status.
- Managed inventory and tracking to ensure all pieces were accounted for before, during, and after events.
- Welcomed and engaged guests with a warm, professional demeanor, enhancing their gallery experience.
- Monitored refreshments and supplies, ensuring availability and a clean presentation throughout events.
- Supported artists by collecting and organizing contact info, social media handles, and communication details.
- Collaborated with staff to ensure smooth event flow, guest satisfaction, and a polished gallery atmosphere.
Patient Access Representative
Morristown Medical Center
2023.01 - 2024.11
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Baker's Assistant
Nothing Bundt Cakes
2021.07 - 2022.09
- Made frosting and frosted cakes according to Nothing Bundt Cakes standards and time guidelines including cakes available for walk-in guests, pre-ordered cakes, and marketing cakes.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Patient Access Representative
Sanford Health
2021.06 - 2022.09
- Used EPIC for daily job duties
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Volunteer
Sanford Health
2021.03 - 2021.07
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Sent out gifts by loved ones to the corresponding patients that were currently admitted.
Crew Trainer
McDonald's
2020.02 - 2021.06
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Assistant
UCI Home Health Services
2019.08 - 2019.10
- Inputted data for home health patients, checked their eligibility and insurance
- Requested visits for physicians.
Education
High School Diploma - Food Technology
Glan School of Arts and Trades
Phillipines, Sarangani04.2019
Skills
- Customer Service
- Safety Compliance
- Multilingual
- Conflict Resolution
- Communication and Interpersonal Skills
- Cultural Sensitivity and Diversity Awareness
- Team Collaboration
- Time Management
- HIPAA compliance knowledge
- Medical Scheduling
- Registration and Admissions
- Insurance Company Knowledge
- Payment Processing
- Coaching and Mentoring
- Multi-Line Phone Systems
Additional Information
- Employee of the Month — January 2022
Recognized as the first Employee of the Month at the McDonald's branch where I worked, for outstanding performance and dedication. - Best in Arts — April 2019
Awarded for consistent participation and excellence in art-related activities and competitions. Presented during my high school graduation.
Languages
English
Native or Bilingual
Bisaya (Cebuano)
Native or Bilingual
Tagalog
Full Professional
Timeline
Patient Care Coordinator
Montclair Breast Center
2024.11 - Current
Administrative Assistant
Studio Montclair
2024.11 - Current
Patient Access Representative
Morristown Medical Center
2023.01 - 2024.11
Baker's Assistant
Nothing Bundt Cakes
2021.07 - 2022.09
Patient Access Representative
Sanford Health
2021.06 - 2022.09
Volunteer
Sanford Health
2021.03 - 2021.07
Crew Trainer
McDonald's
2020.02 - 2021.06
Assistant
UCI Home Health Services
2019.08 - 2019.10
High School Diploma - Food Technology
Glan School of Arts and Trades