Annamay Brooke Hallford
Portales,NM
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Associate
Dunlap investments
Tatum, NM
09.2023 - Current
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assessed customer needs to provide assistance and information on product features.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed credit card transactions quickly and securely.
- Cleaned shelves, counters and tables to maintain organized store.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Ranch Hand
Family ranches
Quemado, New Mexico
01.2013 - Current
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
- Fed and watered livestock and monitored food and water supplies.
- Prepared horses for travel.
- Followed safety protocols when operating tools and equipment.
- Mixed feed, additives and medicines in prescribed portions.
- Assisted in the daily care of livestock, including feeding and watering animals.
- Transported feed, supplies, and livestock between locations as needed.
- Monitored water sources to ensure clean and constant availability for livestock.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Worked with owner to determine ranch needs.
- Examined animals to detect illness, injury or disease.
- Marked livestock to identify ownership and grade using brands, tags or tattoos.
Receptionist/Veterinary Assistant
Double J Animal Hospital
Hobbs, New Mexico
01.2023 - 09.2023
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Collected fluids from animals for laboratory testing.
- Obtained information and history from clients to maintain medical charts.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Sterilized and maintained veterinary care instruments and equipment.
- Communicated with veterinarians and staff members to maintain patient flow.
- Gave post-operative instructions to pet owners regarding home care of their pets.
- Assisted veterinarians in examining animals.
- Handled and restrained animals following safety requirements and procedures.
- Ensured that all equipment was properly maintained and calibrated.
- Participated in continuing education courses related to veterinary medicine.
- Communicated effectively with clients regarding their pet's health status.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Assistant General Manager
Clarion Inn and Suites
Roswell, New Mexico
12.2021 - 01.2023
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Oversaw payroll preparation and administration for staff.
- Coordinated with the General Manager to develop and implement strategic plans.
- Analyzed financial data and prepared reports for senior management.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Led staff training sessions to improve service quality and operational skills.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Motivated and led team members to work together to achieve targets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed orders for new stock as needed.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Nursing Assistant Intern
Saint Anthony’s rehabilitation center
Portales, New Mexico
05.2021 - 12.2021
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided emotional support and reassurance to patients during difficult times.
- Implemented fall prevention techniques as specified in plan of care.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
General Manager
Ambiance Hospitality
Portales, NM
03.2019 - 05.2021
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Hospitality and accommodation
- Goal oriented
- Time management
- Cash handling
- Verbal/written communication
- Excellent communication skills
- POS system operation
- Multi-tasking strength
- Meeting deadlines
- Positive and professional
References
References available upon request.
Timeline
Sales Associate
Dunlap investments
09.2023 - Current
Receptionist/Veterinary Assistant
Double J Animal Hospital
01.2023 - 09.2023
Assistant General Manager
Clarion Inn and Suites
12.2021 - 01.2023
Nursing Assistant Intern
Saint Anthony’s rehabilitation center
05.2021 - 12.2021
General Manager
Ambiance Hospitality
03.2019 - 05.2021
Ranch Hand
Family ranches
01.2013 - Current