Anna Meek De Loache
Richmond,VA
Summary
Personable Hospitality Manager who leads by example, builds strong relationships and provides services and attendance to guests’ needs. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Manager - Golf Services
Topgolf
10.2023 - Current
- Supervises and leads the golf services team, including training and scheduling
- Manages reservations, venue operations, and guest inquiries
- Ensures the cleanliness, maintenance, and organization of retail areas
- Executes events, tournaments, leagues, and promotions to enhance guest experiences
- Upholds operating procedures and service and safety standards, especially guest satisfaction
- Resolves guest concerns promptly to maintain a high level of customer satisfaction.
General Manager
Ruff Canine Club
03.2022 - 10.2023
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Implemented an onboarding training for every new employee and additional training when needed and helped team members tackle daily workloads with confidence
- Monitored routine ordering and inventory practices to optimize customer experiences and bar revenue
- Promoted bar events with vendors, weekly themed events such as trivia and bingo, and partnered with local breweries to get exposure
- Complied with food and beverage regulations to protect customers and keep a sanitary environment in the bar and kitchen
- Achieved strong relationships with eight alcohol distributors to support timely inventory replenishment and favorable costs.
Realtor
Keller Williams/Q Real Estate
10.2018 - 09.2022
- Negotiated contracts for buyers, obtained favorable terms for clients and smoothened property transactions
- Educated buyers on the importance of home inspections and appraisals prior to closing the transaction
- Produced 29 completed purchased transactions for buyers.
Wholesale Sales Representative
De Loache Corporation
06.2014 - 09.2018
- Researched potential and new customers to understand needs and financial considerations
- Achieved account revenue by following up after completed sales to offer additional products and services
- Established more than 200 accounts by cold calling
- Accelerated timely and complete delivery of products and services
- Attended industry trade shows and conferences to connect with potential customers
- Educated customers on product features, prices and terms of the inventory.
Education
Bachelor of Arts in (B.A.) - Communications -
Randolph-Macon College
Ashland, VA06.2014
Skills
- Operations oversight
- Customer relations
- Ability to multitask
- Good communication
- Employee training
- Inventory control
- Adobe Photoshop
- Outside Sales
- Hospitality Management
- Budgeting
- Negotiation
- Recruiting
- Cold Calling
- Purchasing
- Presentation Skills
- Event Planning
- Management
- Sales
- Customer service
- B2B sales
Certification
- Food Handler Certification
- Real Estate License
- Bartender License
Timeline
Hospitality Manager - Golf Services
Topgolf
10.2023 - Current
General Manager
Ruff Canine Club
03.2022 - 10.2023
Realtor
Keller Williams/Q Real Estate
10.2018 - 09.2022
Wholesale Sales Representative
De Loache Corporation
06.2014 - 09.2018
Bachelor of Arts in (B.A.) - Communications -
Randolph-Macon College