Anndrea Villarreal
Elgin,TX
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed. Love interacting with new people and I always have the biggest smile on.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Ascension Medical Group
Austin, TX
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
General Manager
Sonic Drive in
Austin, TX
02.2023 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Elgin High School
Elgin, TX05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Front office management
- Issue handling
Timeline
Front Desk Receptionist
Ascension Medical Group
12.2024 - Current
General Manager
Sonic Drive in
02.2023 - 11.2024
High School Diploma -
Elgin High School