Anne Cutmore
Sarasota
Summary
Proactive sales consultant skilled in managing customer inquiries and enhancing satisfaction through effective follow-up. Known for building strong client relationships and achieving high sales performance, ready to leverage these strengths for continued success.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Hendrick Automotive Group
Bradenton, FL
09.2022 - 05.2026
- Engaged customers to assess needs and recommend appropriate vehicles.
- Conducted product demonstrations to highlight vehicle features and benefits.
- Managed customer inquiries through various communication channels effectively.
- Assisted in closing sales by addressing objections and providing solutions.
- Selling 16-20 vehicles a month, 20-30% internet leads.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
- Fostered relationships with clients to ensure repeat business and referrals.
- Executed follow-up communications to enhance customer satisfaction post-sale.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Supervisor
Auto Outlet of Sarasota LLC
Sarasota, FL
01.2019 - 08.2022
- Supervised daily operations, ensuring adherence to sales processes and customer service standards.
- Trained new sales staff, enhancing team performance and product knowledge.
- Analyzed sales data to identify trends, adjusting tactics to maximize revenue growth.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with clients, resulting in repeat business.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Constructed displays and signs to promote specified products and sales promotions.
Client Solutions Specialist
Cox Enterprises
St. Petersburg, FL
04.2008 - 11.2019
- Developed client relationships by providing tailored solutions and support for automotive business needs.
- Analyzed client feedback to identify service improvements and enhance customer satisfaction metrics.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Led initiatives to implement CRM tools, improving data management and client communication workflows.
- Facilitated workshops to educate clients on product features, driving user adoption and engagement.
- Informed and educated dealers of changes in auction policies and procedures.
- Effectively resolved client conflicts with diplomacy and professionalism, preserving valuable business relationships.
- Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
- Reviewed customer performance and recommended solutions for improving conversion rate and market share.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any arising issues or concerns.
- Conducted thorough assessment of vehicle condition following established process.
Education
Bachelor of Science - Business Administration And Management
Ashford University
San Diego, CASkills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Prospecting skills
- Closing techniques
- Online marketing
- Community networking
- Persuasive communication
Timeline
Sales Consultant
Hendrick Automotive Group
09.2022 - 05.2026
Sales Supervisor
Auto Outlet of Sarasota LLC
01.2019 - 08.2022
Client Solutions Specialist
Cox Enterprises
04.2008 - 11.2019
Bachelor of Science - Business Administration And Management
Ashford University