Anne Daly
Brooklyn,NY
Summary
Accomplished in elevating customer satisfaction and exceeding sales targets at Bath & Body Works, I bring a proven track record in retail operations and teamwork. Skilled in customer service and problem-solving, my leadership at Chick-fil-A inspired team excellence, directly boosting service quality and efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath & Body Works
03.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Jersey Mike's Subs
08.2023 - 02.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Server
Tito's Burritos and Wings
01.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Leader
Chick-fil-A
10.2021 - 09.2022
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Supervised team members and oversaw effective and efficient completion of job duties.
Education
Bachelor of Science - Civil Engineering
City College of New York of The City University of New York
New York, NY05.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Multi-tasking strength
- Retail Store Operations
- Policy and Procedure Adherence
Timeline
Sales Associate
Bath & Body Works
03.2024 - Current
Server
Jersey Mike's Subs
08.2023 - 02.2024
Server
Tito's Burritos and Wings
01.2023 - 08.2023
Team Leader
Chick-fil-A
10.2021 - 09.2022
Bachelor of Science - Civil Engineering
City College of New York of The City University of New York