Anne Flores
GREELEY,CO
Summary
Accomplished Medical Records Specialist with a proven track record at Atlas Healthcare, enhancing patient care through meticulous records management and HIPAA compliance. Skilled in medical office procedures and effective communication, significantly improved data accuracy and access, fostering strong external partnerships and streamlining healthcare delivery. Dedicated professional skilled in organizing, validating and transferring records. Expert in EHR and learns new programs, systems and policies quickly to maximize contributions.
Overview
29
29
years of professional experience
Work History
Medical Records Specialist
Atlas Healthcare
5890 W 13th Street, Suite 102, Greeley, Co 80634
02.2019 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, path reports, and physicals into electronic medical records.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Followed up with patients about medical and healthcare processes.
- Maintained patient confidence by keeping patient records information confidential.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
Receptionist
Banner Healthcare
5890 W 13th Street, Suite 102, Greeley, Co 80634
01.2014 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Sr. Clerical Supervisor
Citrus County Health Department
3700 W Sovereign Path, Lecanto, Fl 34461
05.2003 - 01.2014
- Negotiated contracts with vendors to secure cost-effective services while maintaining high-quality standards.
- Spearheaded cross-departmental collaboration projects resulting in improved communication and resource sharing among teams.
- Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
- Increased department efficiency with the introduction of new software programs for data management and reporting.
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
- Assigned work and verified completion of assignments.
- Managed maintenance and upkeep of copiers, printers and typewriters.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Responded to customer inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
- Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
- Boosted employee morale through regular performance evaluations and constructive feedback sessions.
Interview Clerk
Citrus County Health Department
3700 W Sovereign Path, Lecanto, Fl 34461
03.1996 - 05.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Lakewood High School
St. Petersburg, FL06.1979
Skills
- Medical Records Management
- Insurance Verification
- Medical Office Procedures
- Medical Records Filing
- HIPAA expert
- Records Organization
- Release of Information
- Medical Records Storage
- Medical record security
- Health Information Systems
- Medical Terminology
- EMR / EHR
- HIPAA Compliance
- Payment Collection
Timeline
Medical Records Specialist
Atlas Healthcare
02.2019 - Current
Receptionist
Banner Healthcare
01.2014 - 02.2019
Sr. Clerical Supervisor
Citrus County Health Department
05.2003 - 01.2014
Interview Clerk
Citrus County Health Department
03.1996 - 05.2003
High School Diploma -
Lakewood High School