Anne Fugate
Dallas,Georgia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Assistant Office Manager
Eidson Underground
04.2021 - Current
- Daily reports, ADP payroll, time sheets, invoicing, receipts, filing all DOT paperwork and licensing
- Created a safety program for 4 crews.
Drywall Firm
Drywall By Dale
01.2013 - 02.2020
- Responsibilities included setting estimates for customers, dispatching and scheduling crews
- Invoicing, billing, payroll, inventory ordering and all maintenance schedules.
Nutrition Tech
Wellstar Health System
12.2007 - 06.2012
- Responsible for changing patient diet orders and entering into CBORD System and Star System
- Changing diets and entering all supplements
- Answering all questions from patients and family members concerning diets.
Supervisor-Customer Service Call Center
ADC Telecommunications
04.2006 - 05.2007
- Responsibilities included: Managed, trained, scheduled call center employees
- 20-minute call response management Scheduled, coordinated and directed deployment technicians, over 40 nationwide, supporting equipment upgrades and replacements and deployments
- Functioned as center point of contact for all customer escalations
- Supported Vice President of Operations in scheduling appointments and meetings with executive staff
- This included all high level and technical documentation requirements
- Managed expense reporting, cell phone expense tracking and catering.
Customer Service Representative
Sunpass
11.2002 - 07.2003
- Responsible for initial set up of all new and existing Sunpass accounts for all toll roads in the State of Florida, modification and maintenance of existing accounts
- Resolution of all account issues, billing, shipping and technical issues.
General Manager
IHOP
08.1997 - 10.2002
- Responsible for all aspects of restaurant management including scheduling, payroll, inventory and product ordering for a 70+ employee team
- Responsibilities included also, profit margins, food and labor costs, employee training and customer satisfaction.
Server, Closing Assistant
Golden Corral
11.1993 - 07.1997
- Responsibilities included all aspects of customer service and closing duties and training new employees.
Education
GED -
Lincoln High School
Belleville, MI01.1979
Skills
- Account Reconciliation
- Administrative Oversight
- Documentation and Recordkeeping
- Payroll Administration
- Clear oral/written communication
- Scheduling
- Administrative Management
References
References and letters of recommendation available upon request.
Timeline
Assistant Office Manager
Eidson Underground
04.2021 - Current
Drywall Firm
Drywall By Dale
01.2013 - 02.2020
Nutrition Tech
Wellstar Health System
12.2007 - 06.2012
Supervisor-Customer Service Call Center
ADC Telecommunications
04.2006 - 05.2007
Customer Service Representative
Sunpass
11.2002 - 07.2003
General Manager
IHOP
08.1997 - 10.2002
Server, Closing Assistant
Golden Corral
11.1993 - 07.1997
GED -
Lincoln High School
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