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ANNE G JOHNSON
Customer Service Rep
Marana,AZ
Work Preference
Summary
Dynamic professional with a proven track record at VXI Global Solutions, excelling in communication and problem-solving. Adept at enhancing customer satisfaction and streamlining processes, I leverage empathy and adaptability to resolve concerns effectively. Skilled in managing confidential information and ensuring compliance, I am committed to delivering exceptional service in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Account Representative
VXI Global Solutions
02.2022 - 01.2024
- Answered calls with professionalism and empathy, ensuring customer satisfaction.
- Managed customer concerns regarding transportation services, enhancing service reliability.
- Dispatched drivers with accurate and timely information.
- Scheduled medical transportation for members.
- Compiled reports to address customer concerns, facilitating timely resolutions.
- Maintained confidential and secure records.
Transportation Coordinator
Veyo LLC
03.2014 - 12.2021
- Assessed member needs, coordinating tailored transportation solutions.
- Facilitated communication between medical consumers and healthcare providers, enhancing service delivery.
- Resolved customer concerns, mitigating escalations and ensuring satisfaction.
- Verified HIPAA info for every account and obtained accurate member details.
Finance Manager
Auto Professional
06.2010 - 01.2014
- Oversaw full financing process for customers, ensuring compliance and customer satisfaction.
- Streamlined funding processes to consistently meet strict timelines.
- Gathered and verified information to facilitate timely loan approvals.
- Built strong long‑term relationships with lending institutions.
Medical Billing/Coder
UAB Hospital
08.2000 - 05.2010
- Provided correct coding for insurance companies.
- Maintained accurate patient data, enhancing billing accuracy and compliance.
- Managed detailed medical coding information to support accurate billing processes.
- Ensured timely completion of billing procedures, facilitating prompt payment from insurance providers.
Education
Grossmont College
Lemon Grove, CA05-1994
Skills
- Communication skills
- Time management
- Empathy
- Adaptability
- Active listening
- Problem solving
Timeline
Account Representative
VXI Global Solutions
02.2022 - 01.2024
Transportation Coordinator
Veyo LLC
03.2014 - 12.2021
Finance Manager
Auto Professional
06.2010 - 01.2014
Medical Billing/Coder
UAB Hospital
08.2000 - 05.2010
Grossmont College