Anne Kolby Gupton
Wilmington,NC
Summary
A compassionate and dedicated social worker with experience providing comprehensive support to individuals and families facing complex challenges, skilled in conducting assessments, developing individualized care plans, and advocating for residents needs. Addressing concerns of patients and family members. Conducting Care Plan meeting with residents and families.
Overview
14
14
years of professional experience
Work History
Director of Social Services
Autumn Care of Myrtle Grove
02.2024 - Current
- Regularly communicate with residents' families, providing updates on their loved one's condition, addressing concerns, and facilitating family meetings.
- Coordinate discharge planning for residents transitioning to different care settings, connecting them with appropriate community resources and services.
- Collaborate with the team to develop individualized care plans addressing residents' social and emotional needs, incorporating these into overall care plans.
- Conduct thorough social assessments of new residents to identify psychosocial needs, including family dynamics, support systems, and emotional well-being.
- Advocate for residents' rights and needs, ensuring they receive appropriate care and services.
- Ensure all social services provided adhere to state and federal regulations.
Customer Service Representative
Josh London State Farm
02.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Take payments from policyholders and answer general questions about their policies.
Mortgage Loan Shipper / Post-Closing
TowneBank Mortgage
09.2020 - 09.2022
- Organized and verified full execution of loan closing documents
- Scanned and uploaded documents to Encompass
- Submitted loan packages to multiple investors
- Endorsed Mortgage Notes and shipped to investors on a punctual time schedule
- Managed closed loan pipeline for all NC Branches
Sales Professional
Wyndham Destinations
09.2018 - 03.2020
- Responsible for conducting introduction meetings and business presentations to prospective buyers of timeshare properties, conducting property tours of properties and amenities to sell and achieve expeditious closings to prospective buyers
- Also worked with existing owners to expand their vacation portfolio
- Continued availability to owners with questions/concerns about their ownership and how to achieve the most of their programs
Sales Professional
Bluegreen Vacations
08.2014 - 08.2018
- Responsible for conducting introduction meetings and business presentations to prospective buyers of timeshare properties, conducting property tours of properties and amenities to sell and achieve expeditious closings to prospective buyers
- Also worked with existing owners to expand their vacation portfolio
- Continued availability to owners with questions/concerns about their ownership and how to achieve the most of their programs
Sales Professional
Festiva Hospitality Group
11.2011 - 07.2014
- Responsible for conducting introduction meetings and business presentations to prospective buyers of timeshare properties, conducting property tours of properties and amenities to sell and achieve expeditious closings to prospective buyers
- Also worked with existing owners to expand their vacation portfolio
- Continued availability to owners with questions/concerns about their ownership and how to achieve the most of their programs
Child Protective Services Social Worker III
10.2010 - 10.2011
- Visiting child's home, interviewing with children, parents, other relatives and medical providers, collecting medical reports, arrest records, and court filings
- Planning and coordinating services to help children and their families
- Filling out paperwork outlining the investigation and the resulting actions that were taken
- Determining whether the child is in danger, and deciding if the child should be removed from the home
Education
BACHELOR OF ARTS - Social Work, Sociology
APPALACHIAN STATE UNIVERSITY
05.2006
Skills
- Patient
- Positive attitude
- Problem solver
- Teamwork and collaboration
- Fast learner
- Flexible
- Leader
- Accepting of constructive criticism
- Active listening
- Rapport building
- Referral coordination
- Family support and assistance
- Written and verbal communication
- Client needs assessments
- Client advocacy
References
- Calley Ormsby, Senior Vice President, Operations Manager, TowneBank Mortgage, 910-679-8200
- Josh London, Owner/Agent, Josh London State Farm, 910-383-1303
- Cindy Simmons, Director of Rehab, Autumn Care of Myrtle Grove, 910-297-9029
Timeline
Director of Social Services
Autumn Care of Myrtle Grove
02.2024 - Current
Customer Service Representative
Josh London State Farm
02.2023 - 02.2024
Mortgage Loan Shipper / Post-Closing
TowneBank Mortgage
09.2020 - 09.2022
Sales Professional
Wyndham Destinations
09.2018 - 03.2020
Sales Professional
Bluegreen Vacations
08.2014 - 08.2018
Sales Professional
Festiva Hospitality Group
11.2011 - 07.2014
Child Protective Services Social Worker III
10.2010 - 10.2011
BACHELOR OF ARTS - Social Work, Sociology
APPALACHIAN STATE UNIVERSITY
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