ANNE MANSILLA
Ewing,NJ
Summary
Driven Stockton University alumni with extensive classroom hours in criminal justice-related courses that strengthened skills in time management, collaboration, and organization. Advancing knowledge by taking courses at Mercer County Community College while working full-time hours as a Commercial Sales Specialist at Lowe's. Seeking an opportunity to engage in meaningful work that has a purpose and makes a difference in the lives of community members.
Overview
4
4
years of professional experience
Work History
Commercial Sales Specialist
LOWE'S
02.2024 - Current
- Developed and maintained pleasant and professional relationships with contractors, government workers, tradespeople, architects, vendors and more, based on a solid foundation of honesty and integrity.
- Through passion, dedication, and an eagerness to learn, I have continuously surpassed corporate sales goals for my position by more than 50% for the entirety of my time in this role.
- Manage daily material needs for dozens of high-volume commercial accounts across public and private sectors.
- Manage inbound calls for order placement and product inquiries with exceptional customer service.
- Actively informed about latest sales offerings and loyalty programs.
- Top 8 in region for new fiscal year sales, February 2024.
Commercial Sales
LOWE'S
07.2020 - 01.2024
- Provided customers with high-quality service while upholding brand standards and values.
- Sought out customers and offered immediate assistance with locating items.
- Increased sales by providing advice on purchases and promoting additional products.
- Known to aid Spanish-speaking customers which created customer satisfaction.
- Successfully de-escalated conflicts by listening to concerns and offering solutions.
- Processed product returns and assisted customers with other selections.
- Organized and maintained the cleanliness of shelves on the sales floor.
- Demonstrated adaptability in fast-paced and changing environments by working outside of my department.
- Responsibly operated power equipment and maintained safety by placing safety banners in working aisles.
- Created visual marketing for the inside and outside of the establishment.
- Pulled orders for shipments and checked completed orders for accuracy.
- Entrusted with access to the cash office and safe, and the responsibility of balancing daily fiances for a multimillion-dollar business.
- Employee of the month, September 2023.
Sales Associate
GNC
01.2023 - 05.2023
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Provided positive first impressions to welcome all customers.
- Worked closely with customers to find supplements for their needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Helped customers complete purchases and join rewards programs.
- Maintained clean sales floors by straightening merchandise, stocking shelves, and updating price tags.
- Responsible for helping store to maintain inventory of in-demand supplements.
- Packaged online orders.
Sales Associate
Trenton Farmers Market - The Pied Piper
11.2021 - 09.2022
- Greeted customers and fulfilled their orders resulting in customer satisfaction.
- Quickly memorized menu options and various food orders.
- Accurately processed cash and card point-of-sales transactions.
- Complied with company food safety and sanitation standards by keeping food preparation area and equipment clean.
- Worked well with coworkers by maintaining enthusiasm and offering assistance.
- Assisted in packaging and labeling food products.
Education
No Degree - Chemistry
Mercer County Community College
Trenton, NJ2025
Bachelor of Arts in Criminal Justice - Concentrate in Forensic Science
School of Social And Behavioral Sciences, Stockton University
Galloway, NJ05.2023
Skills
- Stand for 9 hours or more
- Ability to lift 60 pounds or more
- Microsoft (Word, Excel, Presentation, Outlook)
- Google (G-mail, Drive, Docs, Sheets, Slides, Calendar, Forms)
- Exceptional organization
- Exceptional customer service
- Problem-solver
- Ability to work with persons of diverse backgrounds
- Active listener and detail-oriented
Projects
- Retrieved data on the economic well-being of adults with disabilities in the United States from the Census Bureau, imported data into Microsoft Excel and R-Studio, replicated figures and findings, and reflected findings into a paper and presentation.
- Wrote a research paper on juvenile delinquency in Atlantic City, New Jersey- Conducted research by identifying a crime problem in Atlantic City, examined the physical environment, analyzed the causes of crime using criminological theories, and developed crime preventive strategies to effectively remove the identified root causes and eventually stop the identified crime.
Languages
Spanish
English
Timeline
Commercial Sales Specialist
LOWE'S
02.2024 - Current
Sales Associate
GNC
01.2023 - 05.2023
Sales Associate
Trenton Farmers Market - The Pied Piper
11.2021 - 09.2022
Commercial Sales
LOWE'S
07.2020 - 01.2024
No Degree - Chemistry
Mercer County Community College
Bachelor of Arts in Criminal Justice - Concentrate in Forensic Science
School of Social And Behavioral Sciences, Stockton University