Anne-Marie Ellstrom
Aliso Viejo,CA
Summary
Dynamic and innovative Hairstylist with a proven track record at Self Employed Services, excelling in client consultation and creative coloring. Leveraged advanced communication skills and trend expertise to build a loyal clientele, enhance satisfaction, and drive business growth. A CA Licensed Cosmetologist who leads by example, continuously evolving through education and training.
Overview
26
26
years of professional experience
Work History
Hairstylist
Self Employed Services
01.2019 - Current
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Bu loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed high volume of clients during peak hours while maintaining calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
Hairstylist
Self Employed Services
05.1998 - 12.2018
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed high volume of clients during peak hours while maintaining calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Increased revenue through effective customer service and inventory management.
Education
Completed 3600 Salon Hours And 240 School Hours - Cosmetology
California Board of Barbering And Cosmetology
25571 Marguerite Pkwy. Mission Viejo,CA05.1998
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.1994
Skills
- Quick Learner
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Sanitation Practices
- Staff Management
- Endurance
- Social skills
- Clear Communication
- Relationship Building
- Workspace Organization
- Decision-Making
- Health Code Compliance
- Employee Training
Timeline
Hairstylist
Self Employed Services
01.2019 - Current
Hairstylist
Self Employed Services
05.1998 - 12.2018
Completed 3600 Salon Hours And 240 School Hours - Cosmetology
California Board of Barbering And Cosmetology
High School Diploma -
Capistrano Valley High School
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