Anne-Marie Ellstrom
Aliso Viejo,CA
Summary
Dynamic and innovative Hairstylist with a proven track record at Self Employed Services, excelling in client consultation and creative coloring. Leveraged advanced communication skills and trend expertise to build a loyal clientele, enhance satisfaction, and drive business growth. A CA Licensed Cosmetologist who leads by example, continuously evolving through education and training.
Overview
26
26
years of professional experience
Work History
Hairstylist
Self Employed Services
95 Enterprise Aliso Viejo, CA 92656
01.2019 - Current
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Bu loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed high volume of clients during peak hours while maintaining calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
Hairstylist
Self Employed Services
31103 Rancho Viejo Road. San Juan Capistrano, CA
05.1998 - 12.2018
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed high volume of clients during peak hours while maintaining calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Increased revenue through effective customer service and inventory management.
Education
Completed 3600 Salon Hours And 240 School Hours - Cosmetology
California Board of Barbering And Cosmetology
25571 Marguerite Pkwy. Mission Viejo,CA05.1998
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.1994
Skills
- Quick Learner
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Sanitation Practices
- Staff Management
- Endurance
- Social skills
- Clear Communication
- Relationship Building
- Workspace Organization
- Decision-Making
- Health Code Compliance
- Employee Training
Timeline
Hairstylist
Self Employed Services
01.2019 - Current
Hairstylist
Self Employed Services
05.1998 - 12.2018
Completed 3600 Salon Hours And 240 School Hours - Cosmetology
California Board of Barbering And Cosmetology
High School Diploma -
Capistrano Valley High School