Barbara Stacy Larry
Midway,Georgia
Summary
Adept in critical thinking and customer service, I excelled at American Express by effectively managing high-stress situations, leading to increased customer loyalty and repeat business. Skilled in HIPAA compliance and patient care coordination, my background ensures organizational excellence and patient satisfaction. Achievements include consistently exceeding performance metrics, underscoring my commitment to results and quality patient relations.
Overview
31
31
years of professional experience
Work History
Patient Care Coordinator
Baptist Memorial Hospital
Miami, FL
12.2020 - 07.2024
Supervisor
Sam's Club
Pooler, GA
02.2016 - 02.2020
Customer Service Representative
American Express
Plantation, FL
10.2000 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Precisions Response Corporations
Hialeah, FL
03.1993 - 11.1999
Education
High School Diploma -
Hialeah Miami Lakes Sr
Hialeah, FLSkills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Multitasking ability
Customer Service
Patient Relations
Attention to Detail
Insurance Verification
Patient Care
Patient Care Coordination
Patient confidentiality
Verbal and written communication
Medical Terminology
Timeline
Patient Care Coordinator
Baptist Memorial Hospital
12.2020 - 07.2024
Supervisor
Sam's Club
02.2016 - 02.2020
Customer Service Representative
American Express
10.2000 - 12.2010
Customer Service Representative
Precisions Response Corporations
03.1993 - 11.1999
High School Diploma -
Hialeah Miami Lakes Sr