Anne Tam
Summary
Tutor
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Works well with others - great customer service and always greeting customers with a smile and a warm welcome. Gets along great with co-workers and management.
Overview
15
15
years of professional experience
Work History
Server
Black Rock Bar And Grill
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Tutor
Lindamood-Bell Learning Processes
10.2021 - 03.2023
- Implemented creative activities to engage students and reinforce concepts
- Coached students on academic concepts and explained terminology in easy-to-understand language
- Assisted students with developing positive academic strategies to improve learning and boost self-confidence
- Mentored and supported students to build their confidence and study skills
- Instructed secondary students in face-to-face setting and via remote learning platforms.
Line Cook
The Takeout Box
01.2021 - 06.2021
- Observed all food safety guidelines and regulations to reduce risks
- Worked with other members of the kitchen staff to ensure efficient service
- Prepared and sold food that met food quality indicators
- Trained newly hired line workers regarding store recipes and policies
- Prepared sauces and garnishes to add flavor to dishes
- Opened or closed kitchen as dictated by department scheduling
- Tossed waste and recyclables to promote store cleanliness and meet industry standards
- Replenished ingredient levels and reported inventory shortages
- Utilized grills, fryers and ovens to heat food to appropriate serving temperatures
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions
- Memorized restaurant recipes to accurately and quickly prepare dishes
- Maintained favorable working relationships with team members, promoting productive kitchen environment
- Assisted in the daily preparation of food items in accordance with recipes.
Server/Line Cook/Cashier
Thai Fresh Cafe
02.2010 - 04.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Maintained inventory and store visual presentation to meet customer needs
- Developed strong customer service skills by providing efficient and accurate service
- Resolved and de-escalated issues to address customer concerns
- Delivered exceptional customer service at all points of contact
- Built and maintained positive working relationships with co-workers
- Used POS system to complete purchases for customers
- Assisted with training and mentoring new team members
- Handled customer complaints and inquiries in a courteous and efficient manner
- Enforced store safety and cleanliness standards, reducing hazards
- Counted and balanced cash drawer at the beginning and end of each shift
- Provided excellent customer service by greeting customers and offering assistance
- Informed customers of special promotions, loyalty programs, and discounts
- Assisted with closing duties such as counting money and reconciling receipts.
Server
Parthenon Coney Island
03.2009 - 01.2010
- Exercised focus and concentration to keep track of tables and remember orders
- Memorized menu to help diners make informed meal choices
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Processed payments and completed register transactions accurately
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Jotted down customer orders and promptly delivered food and drinks
- Delivered customer checks and securely processed credit card or cash payments
- Greeted and accommodated guests, building positive experience from first interaction
- Resolved customer complaints and inquiries in a timely manner.
Education
Bachelor Of Arts (B.A.) In Secondary Education -
Eastern Michigan University
Ypsilanti, MI04.2020
Skills
- Dining Customer Service
- Food Preparation and Safety
- High-Volume Dining
- Cash Handling
- Answering phones
- Mixing alcoholic drinks
- Communication Skills
- Getting along with others
- Quick and efficient service
- Strong Work Ethic
- Exceptional customer service
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Server
Black Rock Bar And Grill
03.2023 - Current
Tutor
Lindamood-Bell Learning Processes
10.2021 - 03.2023
Line Cook
The Takeout Box
01.2021 - 06.2021
Server/Line Cook/Cashier
Thai Fresh Cafe
02.2010 - 04.2020
Server
Parthenon Coney Island
03.2009 - 01.2010
Bachelor Of Arts (B.A.) In Secondary Education -
Eastern Michigan University
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