Anne Zuidema
PROVIDENCE
Summary
I am a motivated worker with exceptional social skills, communication abilities, and a customer service background. I am very results-driven and focused on improving the customer experience. I work very well in a team and offer a strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2022 - Current
- I maintained a clean, effective, and organized workspace for optimal productivity and safety.
- I contributed to a positive team environment through effective communication and collaboration with my team
- I have supported training efforts for new employees, sharing knowledge of the job and customer service.
Hostess/Lead Busser
New Pennsburg Diner
01.2021 - 08.2021
- Provided exceptional customer service by listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista/Waitress
Steep Fine Teas And Cafe
09.2019 - 11.2021
- I ran the entire floor as both a barista and a waitress every weekend.
- I trained new hires on how to effectively make drinks and with customer service.
- I made connections with customers and had multiple repeat customers.
- I ran the point-of-sale system and introduced new ways that the business could be marketed to customers.
Education
Bachelor of Science - Entrepreneurship
Johnson & Wales University
Providence, RI05.2027
High School Diploma -
Upper Perkiomen High School
Pennsburg, PA06.2023
Skills
- Cash Handling
- Fluent in Dutch
- Adaptive and Creative
- Team Leadership
- Problem-solving
- Adaptability
- Attention to detail
- Reliability
- Organizational skills
- Cleaning and Sanitizing
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
Certification
Certified in Microsoft Excel
References
References available upon request.
Timeline
Barista
Starbucks
07.2022 - Current
Hostess/Lead Busser
New Pennsburg Diner
01.2021 - 08.2021
Barista/Waitress
Steep Fine Teas And Cafe
09.2019 - 11.2021
Bachelor of Science - Entrepreneurship
Johnson & Wales University
High School Diploma -
Upper Perkiomen High School