Annedra Newton
Garland,TX
Summary
Highly motivated and customer-focused professional seeking a customer service position to utilize my strong communication and problem-solving skills in providing exceptional service to customers
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dorman Products
10.2022 - 11.2023
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Associate Team Leader
Agape Home Health
05.2019 - 08.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
Customer Support Specialist
XPO Logistics
06.2017 - 04.2019
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Lakeview High School
Garland, TX05.2001
Skills
- Data Collection
- Report Generation
- Account Updating
- Paperwork Processing
- Scheduling
- Resolved customer issues promptly and effectively
Timeline
Customer Service Representative
Dorman Products
10.2022 - 11.2023
Customer Service Associate Team Leader
Agape Home Health
05.2019 - 08.2022
Customer Support Specialist
XPO Logistics
06.2017 - 04.2019
High School Diploma -
Lakeview High School