Anneitta Mucker
Oak Park,MI
Summary
Hardworking and meticulous Financial Management Technician with 5 years working for United States Air Force. Highly proficient in financial accounting and document processing. Expert record keeper with expertise in database management. Specialize in quality, speed and process optimization. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Green Pharm
07.2023 - 12.2023
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Leaf And Bud
11.2022 - 07.2023
- Promptly responded to inquiries and requests from prospective customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Starter's Bar And Grill
09.2021 - 12.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Financial Management Technician
United States Air Force
07.2016 - 07.2021
- Streamlined payroll processing procedures, ensuring timely payments and accurate tax deductions for employees.
- Provided customer service, processed financial transactions, and delivered financial advice to all levels of leadership.
- Expertly managed Wing travel operations, leading a four-man team that served as a focal point for fifty-three units, seventy-six travel administrators, and over five thousand accounts to reinforce the Wing's $20 million annual travel budget.
- Managed nineteen hundred Other Country Nationals for a critical RED HORSE contract that shielded $2.4 billion military assets and 524 facilities.
- Diligently oversaw nineteen force protection escorts and safeguarded $771 million in missile defense equipment in support of Operation INHERET RESOLVE.
Education
Accounting
University of Maryland Global Campus
Online01.2027
High School Diploma -
Ferndale High School
Ferndale05.2016
Skills
- Attention to detail
- Certified Defense Financial Manager
- MS Office
- Organized
- Relationship building and management
- Proactive and Focused
- Willing to Learn
- Team player
Timeline
Customer Service Representative
Green Pharm
07.2023 - 12.2023
Customer Service Representative
Leaf And Bud
11.2022 - 07.2023
Server
Starter's Bar And Grill
09.2021 - 12.2022
Financial Management Technician
United States Air Force
07.2016 - 07.2021
Accounting
University of Maryland Global Campus
High School Diploma -
Ferndale High School
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