Annelies Smith
Shreveport,LA
Summary
Operations and customer service professional with leadership experience in fast-paced environments and a background in healthcare administration and patient coordination. Strong communicator with a proven track record of supporting teams, resolving customer concerns, and keeping daily operations running smoothly.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Dilla’s Quesadillas
06.2022 - 12.2025
- - Managed daily operations, including staff scheduling and workflow management.
- - Ensured exceptional customer service and resolved client concerns promptly.
- - Trained and supervised team members to maintain performance and operational standards.
- - Assisted with inventory management, ordering, and cost control.
Patient Care Coordinator
Hope Pharmacy
12.2021 - 06.2022
- - Coordinated patient care, including prescription processing and insurance verification.
- - Communicated with patients to provide guidance and answer healthcare-related questions.
- - Maintained accurate patient records and medical documentation.
- - Supported pharmacy staff with administrative and clerical tasks.
Insurance Specialist
Teleperformance USA
02.2019 - 10.2020
- - Assisted clients with insurance inquiries, claims, and issue resolution.
- - Ensured compliance with company and industry standards.
- - Maintained detailed records of client interactions and transactions.
- - Provided excellent customer service in a high-volume environment.
Education
Medical Office Administration - undefined
Remington College
09.2021
Skills
Staff management
Inventory control
Operations management
Staff development
Employee scheduling
HIPAA
Patient Care
Customer Service
Front Desk
Timeline
Assistant General Manager
Dilla’s Quesadillas
06.2022 - 12.2025
Patient Care Coordinator
Hope Pharmacy
12.2021 - 06.2022
Insurance Specialist
Teleperformance USA
02.2019 - 10.2020
Medical Office Administration - undefined
Remington College