Annelys Kincade
Temple,TX
Summary
Endearing Spa Coordinator with exceptional relationship building and negotiation abilities. Comprehensive experience managing employee schedules and overseeing new employee training. Electronic POS expertise and a professional in person and phone demeanor. Recognized for design and implementing enhancements to client and staff satisfaction.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Spa Coordinator
Clean Slate Waxing Lounge
04.2024 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
Assistant Spa Director
Clark Hospitality/Spa Luxe
07.2021 - 02.2024
- Managed inventory control processes to maintain adequate stock levels while minimizing waste and cost overruns.
- Evaluated employee performance through regular feedback sessions, fostering professional growth and development within the team.
- Cultivated a loyal client base by consistently meeting or exceeding expectations for service excellence and personal attention to detail.
- Collaborated with management to develop seasonal promotions and special events, driving client engagement and loyalty.
- Promoted a culture of teamwork, collaboration, and open communication among staff members for optimal workplace harmony.
- Streamlined spa operations for increased efficiency and improved employee productivity.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Team Lead
Sweet Eats Fruit Farm
03.2021 - 06.2021
- Delegate tasks among junior staff
- Ensure animal, customer, and staff welfare while providing a stimulating environment for guests of all ages.
Marketing Lead
Chick-Fil-A
05.2019 - 03.2020
- Create connections with guests new and old
- Analyze jurisdiction for community outreach
- Face to face and clear communication via phone.
- Created compelling content that effectively communicated brand messaging across multiple platforms.
Team Lead
Sonic Drive-In
03.2014 - 04.2015
- Effectively led the team through positive reinforcement and staff placement to exemplify skills individually to strengthen team.
Front Counter Crew Member
Panda Express
Sierra Vista, AZ
07.2011 - 12.2013
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma -
Buena High School
Sierra Vista, AZSkills
- Marketing
- Microsoft Office
- Cash Handling
- Customer Service
- Windows
- Typing
- Operating Systems
- Organizational abilities
- Commitment to quality and service
- Client satisfaction
- Client Relations
- Appointment Scheduling
- Task Delegation
- Scheduling
- Policy Enforcement
- Staff motivator
- Staff Management
- Schedule Coordination
- Assignment Delegation
Certification
- Technical Support Fundamentals allows me to assist in everyday computer operations of Windows, Apple, and Linux based systems.
- Computer Networking knowledge allows me to understand how systems interact with each other to share information with other network devices
Projects
Girl Scout Gold Award - Honor, This project was heavily individual based. My project was a written history of female soldiers and veterans including photographs from their time of service and an interview of each. The compiled histories are available to be added to and were briefly displayed in two history museums during Women's History Month.
Timeline
Spa Coordinator
Clean Slate Waxing Lounge
04.2024 - Current
Assistant Spa Director
Clark Hospitality/Spa Luxe
07.2021 - 02.2024
Team Lead
Sweet Eats Fruit Farm
03.2021 - 06.2021
Marketing Lead
Chick-Fil-A
05.2019 - 03.2020
Team Lead
Sonic Drive-In
03.2014 - 04.2015
Front Counter Crew Member
Panda Express
07.2011 - 12.2013
Diploma -
Buena High School
- Technical Support Fundamentals allows me to assist in everyday computer operations of Windows, Apple, and Linux based systems.
- Computer Networking knowledge allows me to understand how systems interact with each other to share information with other network devices
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