Annette Banuelos
Lovington,NM
Summary
Dynamic professional with a proven track record in enhancing customer experiences and sales outcomes at Truvy. Leveraged exceptional communication skills and up-selling techniques to surpass sales goals by 20%. Adept at relationship building and problem-solving, consistently developing innovative strategies to meet and exceed employer expectations.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Truvy
Draper , UT
07.2018 - 07.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Sandwich Artist
SUBWAY®Restaurants
Lovington, NM
05.2018 - 07.2018
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Replenished condiments and other supplies at front counter areas.
- Verified that prepared food met quality standards prior to serving it to customers.
- Monitored temperature of freezers and coolers throughout shift.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Certified Nursing Assistant
Maverick Nursing and Rehabilitation Center
Eagle Pass, TX
01.2016 - 07.2017
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and re-positioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Administered medications as directed by registered nurse or physician.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Correctional Officer
Geo Group Inc
Eagle Pass, TX
02.2013 - 07.2016
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Education
Certificate - Certified Nurse Aid
South West Texas Junior College
Eagle Pass07-2017
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-2010
Skills
- Up-selling
- Customer service
- Sales goals attainment
- Retail loss prevention
- Promotional support
- Problem-solving skills
- Price quote preparation
- Flexible schedule
- Sales forecasting
- Excellent people skills
- Order processing
- Point of sale operation
- Hospitality and accommodation
- Sales training
- Financial records oversight
- Inventory control
- Guest relations
- Product guidance
- Calm demeanor
- Verbal and written communication
- Positive and professional
- Payment processing
- Stocking and receiving
- Sales expertise
- Relationship building
- Sales development
- Adapt to diverse groups
- Excellent communication skills
- Written and oral communication skills
- Problem-solving
- Friendly and outgoing
- Exceeds sales goals
- Exceptional customer service
- Client service
- Product sales
- Sales strategies
- Business development
- Contact follow-up
- Listening skills
Accomplishments
Awarded for top sales in truvy as i rise for as a sale management.
Certification
- Correctional officer
- Certified nurse aid
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Truvy
07.2018 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
05.2018 - 07.2018
Certified Nursing Assistant
Maverick Nursing and Rehabilitation Center
01.2016 - 07.2017
Correctional Officer
Geo Group Inc
02.2013 - 07.2016
Certificate - Certified Nurse Aid
South West Texas Junior College
High School Diploma -
Eagle Pass High School