Annette Byrd
Flight Attendant
Findlay,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Frontier Airlines
09.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Representative
Envoy Airlines
06.2017 - 03.2018
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
Ramp Agent
Frontier Airlines
11.2006 - 08.2012
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 7000 daily flights over 6yrs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Education
Associate of Applied Science - Medical Billing & Coding
Herzing University
Dearborn, MI05.2017
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Flight safety
- FAA Regulations
- Flight systems knowledge
- Preflight briefings
- Airline Operations
- Cleanliness and sanitation
- Leadership Qualities
- Emergency Procedures
Timeline
Flight Attendant
Frontier Airlines
09.2019 - Current
Customer Service Representative
Envoy Airlines
06.2017 - 03.2018
Ramp Agent
Frontier Airlines
11.2006 - 08.2012
Associate of Applied Science - Medical Billing & Coding
Herzing University