Annette Carpenter
Raleigh,NC
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
United States Department of Veterans Affairs
Durham, NC
09.2018 - Current
- Perform scheduling functions for Veterans including appointments, cancellation, and rescheduling.
- Administrative processing of Veteran enrollment benefits and registration.
- Determine healthcare eligibility.
- Data entry.
- Utilize Microsoft office software to compile data and formulate reports.
- Fax and provide reception to incoming and outgoing calls and communications.
Medical Appointment Scheduler
Tower Rehabilitation And Nursing Center
Raleigh, NC
07.2018 - 09.2018
- Schedule and cancel upcoming appointments along with transportation to and from appointments
- Answer incoming calls and connect or refer them to the correct staff person
- Greet patients
- Update and file patients medical records
- Handle correspondence and inquiries from patients and family member's
PCA Personal Care Assistant
Homewatch Caregivers
Chapel hill, NC
08.2017 - 07.2018
- Personalized one-to-one social, physical, and cognitive support care and assistance with Activities Of Daily Living
- Bathing
- Dressing
- Grooming
- Medication Reminders
Rehab Aid
Jewish Healthcare Center
Worcester, MA
12.2016 - 08.2017
- Worked under the direct supervision of a Physical Therapist and Occupational Therapist
- Perform clerical and clinical support for patient and therapist
- Data entry, filing, and routine inventory checks
- Performed and summarized financial statues along with billing and ordering of supplies for patient and therapist
- Corresponded with insurance agencies for outpatient and discharged DMI and other adaptive assistance
- Assists with product operations of a physical therapist practices
- Maintain treatment of prep area for therapist sessions
Certified Nursing Assistant
St. Mary’s Health Care Center Of Worcester
Worcester, MA
12.2014 - 09.2016
CNA - Certified Nursing Assistant
Omnicare
Worcester, MA
08.2014 - 12.2015
- Assist patient's with Activities Of Daily Living including bathing, dressing, grooming, and toileting
- Assist with G-tube care and respiratory care
Certified Nursing Assistance/ Home Health Aide/ Hospice Aide/ PCA
Mas Medical Staffing
Worcester, MA
02.2014 - 08.2014
- Read and recorded temperature, pulse, and respiration
- Observed and documented patients status
- Performed routine tests such as urine dip stick vision and hearing test
- Cared for patients that were terminally and seriously ill
- Responsibilities
Certified Nursing Assistant
Neuro Rehabilitation Center of Worcester
Worcester, MA
11.2011 - 03.2013
- Cared for patients of all ages recovering from traumatic brain injuries and acquired brain injuries
- Cared for complex medical and acute behavioral needs
- Assisted patients with AM care such as vital signs and daily ADL's
- Directed patients in prescribed range of motion excises and in the use of braces or artificial limbs
- Prioritize patients daily care accordantly to activity and scheduled patient procedures
Education
Bachelor Of Science Business Administration - Health Care Management
Southern New Hampshire University
Hooksett, NH03.2023
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Continuous learning mindset
- Patient scheduling
- Patient care coordination
- Medical terminology
- Data entry proficiency
- Healthcare billing
- Strong communication
Timeline
Advanced Medical Support Assistant
United States Department of Veterans Affairs
09.2018 - Current
Medical Appointment Scheduler
Tower Rehabilitation And Nursing Center
07.2018 - 09.2018
PCA Personal Care Assistant
Homewatch Caregivers
08.2017 - 07.2018
Rehab Aid
Jewish Healthcare Center
12.2016 - 08.2017
Certified Nursing Assistant
St. Mary’s Health Care Center Of Worcester
12.2014 - 09.2016
CNA - Certified Nursing Assistant
Omnicare
08.2014 - 12.2015
Certified Nursing Assistance/ Home Health Aide/ Hospice Aide/ PCA
Mas Medical Staffing
02.2014 - 08.2014
Certified Nursing Assistant
Neuro Rehabilitation Center of Worcester
11.2011 - 03.2013
Bachelor Of Science Business Administration - Health Care Management
Southern New Hampshire University