Annette Carpenter
Raleigh,NC
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
United States Department of Veterans Affairs
09.2018 - Current
- Perform scheduling functions for Veterans including appointments, cancellation, and rescheduling.
- Administrative processing of Veteran enrollment benefits and registration.
- Determine healthcare eligibility.
- Data entry.
- Utilize Microsoft office software to compile data and formulate reports.
- Fax and provide reception to incoming and outgoing calls and communications.
Medical Appointment Scheduler
Tower Rehabilitation And Nursing Center
07.2018 - 09.2018
- Schedule and cancel upcoming appointments along with transportation to and from appointments
- Answer incoming calls and connect or refer them to the correct staff person
- Greet patients
- Update and file patients medical records
- Handle correspondence and inquiries from patients and family member's
PCA Personal Care Assistant
Homewatch Caregivers
08.2017 - 07.2018
- Personalized one-to-one social, physical, and cognitive support care and assistance with Activities Of Daily Living
- Bathing
- Dressing
- Grooming
- Medication Reminders
Rehab Aid
Jewish Healthcare Center
12.2016 - 08.2017
- Worked under the direct supervision of a Physical Therapist and Occupational Therapist
- Perform clerical and clinical support for patient and therapist
- Data entry, filing, and routine inventory checks
- Performed and summarized financial statues along with billing and ordering of supplies for patient and therapist
- Corresponded with insurance agencies for outpatient and discharged DMI and other adaptive assistance
- Assists with product operations of a physical therapist practices
- Maintain treatment of prep area for therapist sessions
Certified Nursing Assistant
St. Mary’s Health Care Center Of Worcester
12.2014 - 09.2016
CNA - Certified Nursing Assistant
Omnicare
08.2014 - 12.2015
- Assist patient's with Activities Of Daily Living including bathing, dressing, grooming, and toileting
- Assist with G-tube care and respiratory care
Certified Nursing Assistance/ Home Health Aide/ Hospice Aide/ PCA
Mas Medical Staffing
02.2014 - 08.2014
- Read and recorded temperature, pulse, and respiration
- Observed and documented patients status
- Performed routine tests such as urine dip stick vision and hearing test
- Cared for patients that were terminally and seriously ill
- Responsibilities
Certified Nursing Assistant
Neuro Rehabilitation Center of Worcester
11.2011 - 03.2013
- Cared for patients of all ages recovering from traumatic brain injuries and acquired brain injuries
- Cared for complex medical and acute behavioral needs
- Assisted patients with AM care such as vital signs and daily ADL's
- Directed patients in prescribed range of motion excises and in the use of braces or artificial limbs
- Prioritize patients daily care accordantly to activity and scheduled patient procedures
Education
Bachelor Of Science Business Administration - Health Care Management
Southern New Hampshire University
Hooksett, NH03.2023
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Continuous learning mindset
- Patient scheduling
- Patient care coordination
- Medical terminology
- Data entry proficiency
- Healthcare billing
- Strong communication
Timeline
Advanced Medical Support Assistant
United States Department of Veterans Affairs
09.2018 - Current
Medical Appointment Scheduler
Tower Rehabilitation And Nursing Center
07.2018 - 09.2018
PCA Personal Care Assistant
Homewatch Caregivers
08.2017 - 07.2018
Rehab Aid
Jewish Healthcare Center
12.2016 - 08.2017
Certified Nursing Assistant
St. Mary’s Health Care Center Of Worcester
12.2014 - 09.2016
CNA - Certified Nursing Assistant
Omnicare
08.2014 - 12.2015
Certified Nursing Assistance/ Home Health Aide/ Hospice Aide/ PCA
Mas Medical Staffing
02.2014 - 08.2014
Certified Nursing Assistant
Neuro Rehabilitation Center of Worcester
11.2011 - 03.2013
Bachelor Of Science Business Administration - Health Care Management
Southern New Hampshire University
Similar Profiles
Jessica SilvaJessica Silva
Human Resources Recruitment & Placement Specialist at United States Department of Veterans AffairsHuman Resources Recruitment & Placement Specialist at United States Department of Veterans Affairs
Baseer SyedBaseer Syed
Sr. Windows Engineer at The United States Department of Veterans AffairsSr. Windows Engineer at The United States Department of Veterans Affairs
Tamala SolanoTamala Solano
Purchasing Agent at United States Department Of Veterans AffairsPurchasing Agent at United States Department Of Veterans Affairs
Melissa GravesMelissa Graves
Cashier at SheetzCashier at Sheetz
Todd WoodTodd Wood
Product Management at Groves and CompanyProduct Management at Groves and Company