Annette Forren
Layland,WV
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
21
21
years of professional experience
Work History
Deli Team Lead
Walmart
Lewisburg, West Virginia
12.2022 - 12.2024
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted in the training and development of new deli team members.
- Offered samples to promote and upsell specials.
- Organized store by returning merchandise to proper areas and restocked displays.
- Resolved conflicts between customers or coworkers in a professional manner.
- Analyzed sales data to identify areas of improvement within the deli department.
- Provided guidance to ensure compliance with food safety regulations.
- Handled returns and exchanges according to company policies.
- Developed goals for deli team members in order to meet department objectives.
Front End Team Lead
Walmart
Lewisburg, West Virginia
04.2018 - 12.2022
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled returns and exchanges according to company policies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Deli Team Lead
Walmart
Lewisburg, West Virginia
06.2016 - 04.2018
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
Store Manager
Stop In Food Stores
Dawson, WV
09.2008 - 06.2016
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Store Manager
Dawson Country Store
Dawson, WV
06.2004 - 09.2008
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
High School Diploma -
Ladywood High School
Livonia, MI05-1985
Skills
- Sales analysis
- Inventory management
- Food safety
- Employee training
- Customer service
- Conflict resolution
- Team leadership
Timeline
Deli Team Lead
Walmart
12.2022 - 12.2024
Front End Team Lead
Walmart
04.2018 - 12.2022
Deli Team Lead
Walmart
06.2016 - 04.2018
Store Manager
Stop In Food Stores
09.2008 - 06.2016
Store Manager
Dawson Country Store
06.2004 - 09.2008
High School Diploma -
Ladywood High School