Annette Lynch
Minot,ND
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Northland PACE
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate supply
- Scanned and uploaded medical records into files
- Balanced company credit card statement
- Received and sorted incoming mail and packages
- Collected monthly payments
- Scheduled medical appointment
- Sent in referrals and medication list for upcoming appointments
- Prepared next day transportation schedule and kept things on task
- Sent tiger text messages and emails to make sure sure daily tasks run on schedule
- Did monthly chart audits
- Helped with daily lunch preparation if needed
- Helped keep track of monthly payments to ensure they were accurate
- Created new enrollments insurance cards
- Attended daily meetings
- Sent for past medical records for new enrollment possibilities
- Help maintain daily roster and demographics
- Ordered food for meetings/training
Front Office Coordinator
Nexus Family Healing
02.2022 - 07.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered data for new foster child and parent
- Entered date for foster children or parents leaving program
- Checked mail
- Ordered for business
Receptionist
First Choice Physical Therapy
08.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Created files
- Scanned documents into files
- Scanned and entered insurance information
Administrative Assistant
Northland PACE
07.2015 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Helped with new hire paperwork and training
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Did enrollment insurance cards
- Scanned documents into EFC
- Collected payments
- Helped prepare lunch and serve
- Requested medical records for past and present records
- Diagnosis codes
- Referrals for appointments
- Made elderly medical/dental/eye appointments
- Balanced monthly credit card statement
- Helped arrange transportation to center and to appointments
Fraud Specialist
Fargo Public Schools Credit Union
03.2014 - 05.2015
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activity
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Helped customers with cash transactions
- Balanced cash drawer, vault and coin machine
- Ordered money for Credit Union
Daycare Provider
Self Employed
03.2010 - 05.2013
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Billed parents for weekly payments
- Kept records for tax purposes
- Entertained children
- Met with parents about daily activities, positive developments, and issues.
Teller Supervisor
First National Bank And Trust
10.2002 - 03.2010
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Opened and closed accounts
- Open and closed debit cards
- Rolled coins
- Balanced ATM
Education
High School Diploma -
Williston High School
Williston, ND05.1993
Skills
- Employee Training
- Customer Service
- Records Management Systems
- Mail Management
- Cash Deposit Preparation
- Document Retrieval
- Account Balancing
- Typing Proficiency
- Office Management
- Customer Relations
- Customer and Client Relations
- Data Management
- Sorting and Labeling
- Records Management
- Phone Call Answering
Accomplishments
- Awarded eagle award for great customer service
Timeline
Administrative Assistant
Northland PACE
07.2022 - Current
Front Office Coordinator
Nexus Family Healing
02.2022 - 07.2022
Receptionist
First Choice Physical Therapy
08.2021 - 02.2022
Administrative Assistant
Northland PACE
07.2015 - 07.2021
Fraud Specialist
Fargo Public Schools Credit Union
03.2014 - 05.2015
Daycare Provider
Self Employed
03.2010 - 05.2013
Teller Supervisor
First National Bank And Trust
10.2002 - 03.2010
High School Diploma -
Williston High School