Summary
Overview
Work History
Education
Skills
Timeline
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Annette Maloy

Marana

Summary

Dynamic and results-driven professional with extensive experience at Walmart and a proven track record in coaching and mentoring teams. Skilled in conflict resolution and customer focus, I have enhanced team performance and customer satisfaction through effective communication and attention to detail. Committed to fostering a positive work environment and achieving operational excellence.

Overview

19
19
years of professional experience

Work History

OPD Team Lead Manager

Walmart
02.2019 - 11.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.

UPS Customer Service

Alorica
03.2016 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

C3 Customer Service Supervisor

C3 Customer Contact Channels
03.2013 - 03.2016
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Overnight Stocker

Walmart
10.2010 - 03.2013
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

Signing and Stocking Associate

Target
08.2005 - 10.2010
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.

Education

No Degree - Elementary Education And Business Management

Pima Community College
Tucson, AZ

High School Diploma -

Mountain View High School
Tucson, AZ
05-1992

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

OPD Team Lead Manager

Walmart
02.2019 - 11.2024

UPS Customer Service

Alorica
03.2016 - 03.2019

C3 Customer Service Supervisor

C3 Customer Contact Channels
03.2013 - 03.2016

Overnight Stocker

Walmart
10.2010 - 03.2013

Signing and Stocking Associate

Target
08.2005 - 10.2010

No Degree - Elementary Education And Business Management

Pima Community College

High School Diploma -

Mountain View High School

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Annette Maloy