Annette Mangle
Lynnville,TN
Summary
Dedicated Medical Receptionist with a proven track record at Sitenga Eye Associates, LLC, adept in EMR/EHR and exhibiting exceptional organization and time management skills. Increased patient loyalty through effective communication and meticulous attention to HIPAA compliance. Excelled in front desk operations, enhancing office efficiency and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Sitenga Eye Associates, LLC
06.2017 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Mentor, Advocate and Data Entry
ABC Life Choices
01.2016 - 10.2021
- Enhanced mentee performance by providing personalized guidance and support.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
- Data Entry for E-Kyros program used by CareNet
- Performed Pregnancy Tests
- Helped in the Care Closet
Mentor, Advocate, and Data Entry
Canby Pregnancy Care Center
01.2011 - 08.2015
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Performed Pregnancy Tests
- Data Entry in E-Kyros for research purpose by Care Net
- Care Closet support
Education
High School Diploma -
East Bay Christian High School
San Pablo, CA06-1981
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- EMR / EHR
- Paperwork coordination
- Medical office procedures
- Patient callbacks
- Petty cash management
- Organization and time management
- Data entry
- Scheduling tests and procedures
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
Sitenga Eye Associates, LLC
06.2017 - 08.2024
Mentor, Advocate and Data Entry
ABC Life Choices
01.2016 - 10.2021
Mentor, Advocate, and Data Entry
Canby Pregnancy Care Center
01.2011 - 08.2015
High School Diploma -
East Bay Christian High School