Annette Pietsch
Summerfield,USA
Summary
Dynamic caregiver with extensive experience at HCA, adept in electronic health records and patient engagement. Proven ability to enhance patient quality of life through compassionate support and effective communication. Skilled in navigating Medicare and Medicaid processes, ensuring compliance while fostering strong relationships with clients and families.
Overview
21
21
years of professional experience
Work History
Caregiver
Private Residence
Summerfield , FLORIDA
09.2023 - 01.2026
- Coordinated medication schedules to ensure timely administration and adherence.
- Facilitated daily living activities to improve clients' quality of life.
- Drove clients to appointments, grocery shopping, and errands for convenience.
- Provided emotional support and companionship to enhance patient outlook.
- Maintained clean, organized environments to promote client safety and happiness.
Patient Care Technician
HCA
Ocala, Florida
10.2022 - 10.2023
- Acquired patient vital signs and communicated results to nursing staff and physicians for assessment.
- Documented patient information in electronic health records to maintain data accuracy.
- Safeguarded patient privacy by adhering to HIPAA protocols consistently.
- Responded promptly to call lights, addressing requests from patients, families, and staff members.
- Prepared and transported patients for diagnostic tests, ensuring safety and comfort throughout processes.
Caregiver
Private Residence
Summerfield, Florida
11.2015 - 09.2022
- Delivered personal care and assistance for daily living activities to enhance quality of life.
- Enhanced patient outlook through compassionate support and active engagement.
- Maintained clean, organized environments to ensure client safety and satisfaction.
- Supported clients with bathing, dressing, and hygiene needs to uphold dignity.
Manager and Hostess
THE LEGACY
Summerfield, USA
12.2015 - 03.2016
- Attend and provide input in weekly sales/manager meetings
- Supervise front of house employees
- Problem solve with customers and employees
- Answer telephone calls and respond to inquiries
- Assign patrons to tables suitable for their needs and according to rotation
- Meet, greet and encourage feedback from customers and use feedback to discuss with management team
- Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes
- Interact positively with customers while upholding integrity of restaurant
- Interview prospective employees
Manager on Duty
PIGGLY WIGGLY GROCERS
Watertown, USA
06.2014 - 11.2015
- Directly oversaw shift store operations
- Issued staff assignments and created nightly production lists
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Offered product samples, answered questions and helped customers find items
- Weighed, packaged and labeled meat and seafood products, following proper food handling procedures
- Scanned shelves and product cases for expired stock and discarded outdated
- Monitored temperature of cases, shelves and storage areas and reported failures to store manager
- Verified all deliveries against invoices and completed shortage and overage reports
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Assisted with customer concerns
- Main liaison between customer and management
Membership Services
YMCA Pabst Farms
Watertown, USA
01.2014 - 06.2015
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
- Routinely answered customer questions regarding merchandise, membership and pricing
- Developed positive rapport with community members
- Completed membership documents for families and individuals
- Provided facility tours and explained programs
- Volunteered for Special Needs events
Social Service Specialist
CLEARVIEW LONG TERM CARE CENTER
Juneau, USA
03.2012 - 05.2012
- Helped each patient understand his or her illness and the contributing personal, social and economic factors during their inpatient stay
- Developed treatments and casework programs for an average of 14 patients
- Met with patients each day for regular therapeutic interviews
- Interviewed and evaluated clients, including conducting safety and risk assessments
- Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed
- Conducted off site admission assessments
- Developed care plans
- Attended MDS meetings
- Wrote case notes
Director Social Services and Admissions
ALDEN AT FORT HEALTH CARE
Fort Atkinson, USA
09.2011 - 03.2012
- Reviewed patient information for appropriateness of admission to facility
- Developed relations with hospitals, long term care facilities, home health agencies
- Provided marketing of facility and services available
- Negotiated private insurance rates based on facility protocol
- Verified Medicare and private insurance eligibility
- Developed care plans
- Assisted families with discharge plans
- Maintained open communications with nursing staff, administrator and other staff regarding admissions and discharges
- Attended monthly Social Service, Admissions and Marketing meetings
- Completed monthly reports on census, marketing agendas
Admission Coordinator/Social Worker
NAZARETH HEALTH AND REHAB
Stoughton, USA
12.2008 - 12.2010
- Coordinated admissions between multiple departments
- Executed contracts in timely and accurate manner
- Assessed client ability to make own decisions
- Collaborated with physicians regarding patient medical concerns
- Prepared monthly reports for upper management
- Maintained a caseload of 25 long term residents
- Completed care plans and attended care planning meetings
- Developed relations with discharge planners from major hospital referral sources
- Completed on-site admission assessments
Social Worker
RAINBOW HOSPICE CARE
Jefferson, USA
06.2005 - 01.2008
- Explained Medicare Hospice Benefit to families
- Assisted with POA preparations
- Educated clients and families on what to expect during different phases of illness
- Completed admissions documents with appropriate individuals
- Assisted with Medicaid applications
- Found alternate sources of private assistance for needy families
Education
Bachelor of Science - Social Working
Concordia University
Mequon, WI05-1996
Skills
- Medical terminology and anatomy
- Electronic health records
- Personal care assistance
- Safety protocols
- Client engagement
- Team collaboration
- Compassion and empathy
- Disease process understanding
- Medical record documentation
- Computer proficiency
- Microsoft Office applications
- Windows operating system
- Medicare and Medicaid knowledge
- Insurance guidelines familiarity
- Issue identification and reporting
- Problem resolution skills
Volunteer Experience
- YMCA Pabst Farms, 01/01/13, 12/01/15
- Alzheimer's Walk, 01/01/10, 12/31/10
- Silver Springs State Park 2016
- Oklawaha Emergency Food Panty 2025
Proficient Abilities
- Medical Terminology
- Anatomy and Physiology/Disease Process
- Knowledge of Medical Record content with professional ability to interpret documentation
- Computer knowledge, Outlook, Microsoft Excel, Microsoft Word, Windows
- Familiarity with Medicare Benefits, Medicaid Insurance, Private Insurance, and HMO's guidelines
- Ability to identify, report and resolve issues
Timeline
Caregiver
Private Residence
09.2023 - 01.2026
Patient Care Technician
HCA
10.2022 - 10.2023
Manager and Hostess
THE LEGACY
12.2015 - 03.2016
Caregiver
Private Residence
11.2015 - 09.2022
Manager on Duty
PIGGLY WIGGLY GROCERS
06.2014 - 11.2015
Membership Services
YMCA Pabst Farms
01.2014 - 06.2015
Social Service Specialist
CLEARVIEW LONG TERM CARE CENTER
03.2012 - 05.2012
Director Social Services and Admissions
ALDEN AT FORT HEALTH CARE
09.2011 - 03.2012
Admission Coordinator/Social Worker
NAZARETH HEALTH AND REHAB
12.2008 - 12.2010
Social Worker
RAINBOW HOSPICE CARE
06.2005 - 01.2008
Bachelor of Science - Social Working
Concordia University