SHANNON HERSTON
Killen,AL
Summary
Organized and dedicated Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
Work History
Substitute Teacher
Lauderdale County Board of Education
08.2004 - Current
- Maintained safe and orderly classroom
- Completed documentation of attendance, grades, and other required details
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Monitored student behavior and administered discipline as needed
Postal Carrier
USPS
08.2018 - 01.2020
- Planned and cased mail in sequence of delivery for designated route
- Directly interacted with customers to deliver mail, packages, and ordered goods
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Collected mail from letter boxes on specific route both on foot and by vehicle
Caseworker/Social Worker
Child Care Management Agency
08.1995 - 09.1998
- Liaison Between Florence office and Huntsville offices
- Worked with Protective Service and Foster Care Caseworkers regarding client childcare needs
- Decided on eligibility of childcare, assessed fees, and worked with childcare providers
- Handled multiple phone lines successfully
- Updated client documentation for accurate, compliant and current records
Sales Representative
Teal Business Systems
02.1995 - 09.1995
- Responsible for mid-volume business machine sales in Florence territory
- Contacted satisfied customers to offer additional services
- Responded to telephone and in-person requests for information
- Managed customer accounts to secure customer satisfaction and repeat business
Receptionist
Jaycor Corporation/U102 Radio Station
03.1994 - 07.1994
- Responded to telephone and in-person requests for information
- Helped with billing
- Worked closely with Sales Representatives
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Internship/Management Assistant
Florence Golf and Country Club
03.1992 - 10.1993
- Successful customer service and public relations
- Experienced in taking inventory
- Responsible for assisting club manager in major club events
- Internship provide all aspects of management responsibilities in country clubs
- Actively completed club manager duties while manager was on leave
- Experienced in purchasing supplies
Customer Service Associate
Sears Department Store
02.1991 - 04.1992
- Responsible for assisting customers while handling multiple phone lines
- Trained in office administration duties
- Answered customer telephone calls promptly and appropriately handled needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Scheduled technicians appointments
Education
Bachelor of Science - General Home Economics, Business Management
University of North Alabama
Florence, Alabama05.1993
Skills
- Microsoft Word
- Client Meetings
- Clerical Support
- Financial Transactions
- Customer Care
- Accurate Data Processing
- Daily Logs
- Microsoft Outlook
- Appointment and Meeting Scheduling
- Google Calendar
- Multitasking Abilities
- Critical Thinking
Volunteer
I volunteered for several years for Red Cross. I answered the after hours and weekend calls. I verified information for military individuals that needed to come home for family emergencies or deaths.
Timeline
Postal Carrier
USPS
08.2018 - 01.2020
Substitute Teacher
Lauderdale County Board of Education
08.2004 - Current
Caseworker/Social Worker
Child Care Management Agency
08.1995 - 09.1998
Sales Representative
Teal Business Systems
02.1995 - 09.1995
Receptionist
Jaycor Corporation/U102 Radio Station
03.1994 - 07.1994
Internship/Management Assistant
Florence Golf and Country Club
03.1992 - 10.1993
Customer Service Associate
Sears Department Store
02.1991 - 04.1992
Bachelor of Science - General Home Economics, Business Management
University of North Alabama