Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Annia Cruz

Annia Cruz

Miami

Summary

I am a professional with excellent organizational capacity and a good knowledge of Service since I was working for two years in a medical clinic at the front desk serving patients and that is why I can offer solid customer service, including the solution of possible incidents. In search of a new job opportunity as a job. With the ability to learn and apply my knowledge to the professional field. In search of a job opportunity in which to develop my skills and gain experience. I enjoy working in dynamic environments and in contact with the public. Able to perform the tasks. With technological and interpersonal skills. Able to guarantee high levels of customer satisfaction. With experience in establishments. I can collaborate with my co-workers to provide excellent service. . With experience in customer service and in working with the different operating systems. I can work as a team and independently, according to the needs. I can learn easily and with a desire to improve. I am versatile and able to combine several tasks. I am a person who learns easily and quickly.

Overview

6
6
years of professional experience

Work History

Patient Representative Coordinator

Sanitas Medical Centers
Miami
03.2023 - 05.2025
  • Assisted patients with scheduling appointments and managing their medical records.
  • Addressed patient inquiries and resolved issues with empathy and professionalism.
  • Coordinated communication between patients and healthcare providers for effective care.
  • Educated patients on insurance processes and available services at Sanitas Medical Centers.
  • Managed patient check-in processes to ensure a smooth visit experience.
  • Collaborated with medical staff to streamline patient flow within the facility.
  • Maintained accurate patient information in electronic health record systems.
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Greeted visitors and answered phones in a professional manner.
  • Facilitated communication between physicians, nurses, administrative staff, and patients.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Processed prior authorizations from insurance companies for medical treatments or procedures.
  • Supervised patient flow by checking in patients immediately upon arrival.
  • Informed patients of delays and approximate wait times upon arrival for appointments.
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.

Front Desk

Leon Medical Centers
Miami
06.2019 - 06.2021

Education

Registered Behavior Technician -

Miami, FL, United States

Dentistry -

Faculty of Odontology
Cuba
09.2015 - 05/2017

Bachelorʼs Degree -

Wuilfredo Pérez Pérez school
Cuba

Skills

  • Good attitude to teach and communicate
  • Ability to deal with contingencies
  • Good physical shape to face long working hours
  • Dedication and patience to my work
  • Good communication
  • Organized and clean at my work

Hobbies and Interests

  • Instruct and learn more every day
  • Grow professionally

Timeline

Patient Representative Coordinator

Sanitas Medical Centers
03.2023 - 05.2025

Front Desk

Leon Medical Centers
06.2019 - 06.2021

Dentistry -

Faculty of Odontology
09.2015 - 05/2017

Registered Behavior Technician -

Bachelorʼs Degree -

Wuilfredo Pérez Pérez school
Annia Cruz