Isela Olguin
Downey,CA
Summary
Dynamic and results-driven professional with extensive experience at Kids Dental Town, excelling in appointment scheduling and customer service. Proven ability to enhance patient intake processes and verify insurance efficiently, ensuring compliance and satisfaction. Adept at managing data while fostering a welcoming environment, contributing to improved patient experiences.
Overview
17
17
years of professional experience
Work History
Dental Receptionist
Kids Dental Town
Lawndale, CA
12.2023 - Current
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Sales Associate
JC Penny Co
Downey, CA
10.2021 - 08.2022
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
Accounting Clerk
Inland Empire Framing
Riverside, CA
01.2015 - 10.2021
- Paid Invoices
- Reconciled bank statements to ensure accuracy of financial records.
- Provided support to the Accounts Payable department as needed.
Eligibility Specialist
Smile Finders
Hermosa Beach, CA
09.2008 - 12.2014
- Verification of Insurances.
- Scheduled Patient's.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
Education
Accounting
Cerritos College
Norwalk, CASkills
- Appointment scheduling
- Patient intake
- Insurance verification
- Phone and email etiquette
- Customer service
- Data management
Timeline
Dental Receptionist
Kids Dental Town
12.2023 - Current
Sales Associate
JC Penny Co
10.2021 - 08.2022
Accounting Clerk
Inland Empire Framing
01.2015 - 10.2021
Eligibility Specialist
Smile Finders
09.2008 - 12.2014
Accounting
Cerritos College
Similar Profiles
Roberto SerranoRoberto Serrano
Dental Assistant/Supervisor at Western Dental Kids previously Kids Dental KareDental Assistant/Supervisor at Western Dental Kids previously Kids Dental Kare
Shayla EdwardsShayla Edwards
Front Desk/Receptionist/Billing/ Insurance/ Aging/ Accounting at Kids Town Pediatric DentistryFront Desk/Receptionist/Billing/ Insurance/ Aging/ Accounting at Kids Town Pediatric Dentistry
Lakhbinder SinghLakhbinder Singh
Early Childhood Educator at Kids Town DaycareEarly Childhood Educator at Kids Town Daycare