Annie Holliday
Thermaflex
Greenwood,SC
8
years of professional experience
Skilled account management professional with proven track record in fostering client relationships and managing complex and high end accounts. Known for a strong focus on attention to detail, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving.
Work History
Account Manager
3 Years- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline project workflows and improve service delivery.
- Analyzed account performance data to identify trends and recommend strategic improvements for growth.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Modified a special pricing program used to foster strong relationships with customers.
- Analyzed monthly sales for high grossing customers and issued SAR rebates for qualifying customers.
- Designed eye-catching flyers and digital ads used to promote company on websites such as LinkedIn, and at trade shows.
Activites Coordinator
1 Year- Developed engaging recreational programs for residents to enhance social interaction and well-being.
- Coordinated schedules for activities, ensuring participation and engagement
- Collaborated with various teams to assess resident needs and tailor programming accordingly.
- Created, edited, and distributed a weekly newsletter to all residents.
- Oversaw the departmental budget and ensured the department stayed in budget limits.
- Implemented feedback mechanisms to refine activity offerings based on resident satisfaction and engagement levels.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Receptionist
5 Months- Maintained various office or program records using secure filing system.
- Handled frequent work process interruptions with flexibility and poise.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Observed visitor logbook and issued passes to maintain security of premises.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Policed office front entrance, monitoring arrival and departure of staff and visitors.
- Photocopied or mimeographed various materials, collating and distributing as required.
- Sorted incoming mail and placed in department bins or distributed to personnel.
Customer Service Lead
2 Years 8 Months- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
- Assisted customer service manager in onboarding new employees.
- Assisted employees from all departments in obtaining their Paystubs and the navigation of the online employee portal to add bank account information and emergency contact information.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Assisted customer service manager in onboarding new employees.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Counted cash drawers at beginning of shifts to verify correct amounts.
Student Technician
1 Year 10 Months- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
- Conferred with staff, users, and management to establish requirements for new systems or modifications.
- Participated in ongoing training to enhance own job skills and knowledge.
- Responded quickly to meet customer needs and resolve problems.
- Adhered to quality and service standards to support operational goals.
- Provided typing, word processing and clerical support and assisted with special projects.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Received, sorted, and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.
Cashier
6 Months- Computed and recorded totals of transactions.
- Helped customers locate merchandise.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided product information and resolved concerns to assist customers.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Processed cash, check, and credit cards for customer purchases.
- Built and maintained positive working relationships with co-workers.
- Provided efficient and courteous service to customers.
- Enforced store safety and cleanliness standards, reducing hazards.
- Greeted and informed customers of products, fostering positive store experiences.
Education
Bachelor of Science (B.S.) - Business Administration Candidate
- Extracurricular Activities
- Phi Mu (ΦΜ)
- Wind Ensemble
- American Chemical Society
- Environmental Student Organization
- GPA: 3.42
Skills
Computer Proficiency
Precision and Accuracy
Proactive and Self-Motivated
Data Entry
Excellent Communication
Time Management
Dependable and Reliable
Problem-Solving
Ability To Multitask
Teamwork and collaboration
Account management
Goal oriented
Timeline
Account Manager
Thermaflex
08.2023 - CurrentRead More
Activites Coordinator
Wesley Commons Rehabilitation Center
08.2022 - 08.2023Read More
Receptionist
Wesley Commons Health and Rehabilitation Center
03.2022 - 08.2022Read More
Student Technician
Lander University ITS Department
10.2019 - 08.2021Read More
Customer Service Lead
Food Lion
01.2019 - 09.2021Read More
Cashier
Food Lion
07.2018 - 01.2019Read More
Lander University
Bachelor of Science (B.S.) from Business Administration Candidate
Read More