Annie Jacobs
Virginia Beach,VA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Pacsun
Virginia Beach, VA
07.2021 - 01.2024
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Sales Associate
Pacsun
Virginia Beach, VA
11.2019 - 07.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.2021
Business Management
Radford University
Radford, VASkills
- Sales training
- Stocking and replenishing
- Exceptional customer service
- Problem-solving skills
- Shipment processing
- Product knowledge
- Merchandising understanding
- Marketing and Promotions
- Customer experience
- Team Management
- Teamwork and flexibility
- Upselling and Cross Selling
Timeline
Assistant Store Manager
Pacsun
07.2021 - 01.2024
Sales Associate
Pacsun
11.2019 - 07.2021
High School Diploma -
Ocean Lakes High School
Business Management
Radford University