Annie Joseph
West Chicago,IL
Summary
Detail-oriented Pharmacy Technician experienced in medication preparation, prescription processing, and inventory management. Engages effectively with patients to address inquiries and provide updates on prescriptions. Proficient in assisting with activities of daily living, conducting vital sign assessments, and performing basic health evaluations. Currently enrolled in Nursing school with two completed clinical rotations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
West Chicago, IL
03.2023 - Current
- Refilled medications, provided guidance on over-the-counter products, and confirmed insurance benefits for patients.
- Entered and updated prescription information in computer databases to ensure accuracy.
- Answered telephones, addressing inquiries and requests from patients and healthcare providers.
Customer Engaging Coordinator
TJX Companies
Bloomingdale, IL
11.2018 - 03.2023
- Answered customer inquiries about products and services, recommending suitable solutions based on individual needs.
- Listened to customer requests and asked questions to deliver tailored solutions.
- Reviewed customer complaints and identified effective resolution methods to enhance customer satisfaction.
- Handled customer billing errors by researching issues in system and asking detailed questions.
Caregiver
Sheridan at Tyler creek
Elgin, IL
08.2021 - 03.2022
- Monitored client health and well-being, promptly reporting significant changes to ensure timely medical interventions.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Ensured clean and organized environment to enhance client safety and satisfaction.
- Fostered safe and supportive living conditions by effectively communicating with families and staff regarding client concerns.
Education
Associate of Science - Nursing RN
Rasmussen University
Aurora, IL06-2027
High School Diploma -
Glenbard East High School
Lombard, IL05-2019
Skills
- Certified Pharmacy technician
- Pharmacy Operations
- Aseptic Techniques
- Drug Inventory Control
- Patient care
- Basic life support
- Attention to Detail
- Problem resolution
- Dependability
- Team Collaboration
- Relationship Building
- Team collaboration
- Nursing Student
Languages
Hindi
Professional
Malayalam
Professional
Certification
- Pharmacy Technician Certification Board
Timeline
Pharmacy Technician
Walgreens
03.2023 - Current
Caregiver
Sheridan at Tyler creek
08.2021 - 03.2022
Customer Engaging Coordinator
TJX Companies
11.2018 - 03.2023
Associate of Science - Nursing RN
Rasmussen University
High School Diploma -
Glenbard East High School