ANNIE KIPCAK
Atlanta,GA
Summary
Dedicated and hardworking Speech-Language Pathology graduate student with hands-on experience in medical and school settings. Successfully balanced rigorous academic coursework while working throughout school, demonstrating strong time management and resilience. Passionate about patient-centered care with experience in nonprofits, the service industry, and diverse clinical environments.
Overview
7
7
years of professional experience
Work History
Lead Server
Apres Diem
Atlanta, GA
04.2019 - Current
- Oversee daily operations, ensuring excellent customer service and efficient workflow.
- Responsible for training and onboarding new employees
- Service request from guests in a professional and timing manner
- Manage section assignments, and resolved customer concerns
- Assist with inventory, order accuracy, and maintaining a high-standard dining experience
- Collaborate with kitchen and management to optimize service and guest satisfaction
- Supported needs of 5-person wait staff who attended to specific needs of countless customers daily for a Bistro restaurant with social relevancy and intentionality.
Customer Relations Specialist
Big Brothers Big Sisters of America
11.2020 - 04.2022
- Manage communication between mentors, mentees, and families to ensure positive and supportive relationships.
- Respond to inquiries across all agency programs for potential volunteer participants as well as parents/guardians in a prompt and informative manner
- Pre-screen and pre-qualify all participants, ensuring availability and other qualifying policy parameters have been addressed via phone
- Conduct phone orientations and assess participant for eligibility in the program
- Manage pipeline of applicants in alignment with the service delivery goals of the agency and specific monthly program goals
- Managed department call volume of 15-30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Events Associate
Young Survival Coalition
04.2018 - 01.2020
- Plan and coordinate fundraising and awareness events to support breast cancer initiatives.
- Assist and support organizing and events manager for 2 three-day bike rides across the country
- Maintain and manage event databases, timelines and files
- Create monthly fundraising campaigns promoted through Facebook
- In charge of weekly email newsletter sent to our following of 36,000 people
Education
Master of Science - Communication Sciences and Disorders
Georgia State University
Atlanta, Georgia05-2025
Bachelor of Arts - Communication
University of Wisconsin-Madison
Madison, Wisconsin05-2016
Skills
- Exceptional communication
- Detail-oriented
- Critical thinking
- Trained on Epic medical system
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
Timeline
Customer Relations Specialist
Big Brothers Big Sisters of America
11.2020 - 04.2022
Lead Server
Apres Diem
04.2019 - Current
Events Associate
Young Survival Coalition
04.2018 - 01.2020
Master of Science - Communication Sciences and Disorders
Georgia State University
Bachelor of Arts - Communication
University of Wisconsin-Madison
Similar Profiles
EDEN AANSTOOSEDEN AANSTOOS
Bartender and Part Time Manager at Apres DiemBartender and Part Time Manager at Apres Diem
Cole AartsCole Aarts
Bartender at Apres ApresBartender at Apres Apres
Jessica ThompsonJessica Thompson
Order Picker at Apres NailOrder Picker at Apres Nail
Andres DavilaAndres Davila
Warehouse Associate at SportswarehouseWarehouse Associate at Sportswarehouse
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator