Annie Martin
Cleveland,OH
Summary
Experienced manager with a strong foundation in coordinating teams and implementing strategic improvements. Proven ability to enhance efficiency and drive positive change, with a recent focus on social work practices. Skilled in trauma-informed care and client advocacy, aiming to leverage management expertise in a social work setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
Journey Home Foster Care & Adoption
Zanesville, OH
08.2024 - 05.2025
- Organized company files using document management systems, ensuring data accuracy, and accessibility.
- Assessed child safety during home visits, providing thorough documentation and caregiver support.
- Participated in interdisciplinary team meetings to coordinate care plans and interventions.
- Conducted behavioral observations, documentation, and basic case management tasks.
- I have experience in trauma-informed care, ethical practice, and client advocacy.
Manager/Server/Hostess
Aladdin's Eatery
Lakewood, OH
08.2020 - 08.2024
- Trained employees on additional job positions to maintain coverage of roles.
- Led and supervised front-of-house staff, effectively resolving guest concerns and enhancing team performance.
- Managed closing duties by reconciling sales and labor reports, ensuring smooth operations.
- Provided exceptional customer service in a fast-paced dining environment.
- Communicated with the kitchen to ensure accurate and timely food delivery.
- Recruited and trained new employees to meet job requirements.
Food Court Student Employee
West82 Food Court
Athens, OH
02.2022 - 05.2024
- Prepared made-to-order hot and cold food items, and maintained cleanliness in food prep areas.
- Ensured efficient shift transitions by prepping food, and restocking supplies.
- Adhered to health and safety standards in a high-traffic university dining hall.
Learn to Swim Instructor
Lakewood Recreation Department
Lakewood, OH
06.2018 - 08.2019
- Taught swimming techniques to children, promoting skill-building in a supportive environment.
- Observed participants during classes, watching for issues and incorrect techniques.
- Prepared and maintained accurate records of student attendance, progress, and certifications.
Education
Bachelor of Social Work -
Ohio University
Athens, OH05-2025
High School Diploma -
Lakewood High School
Lakewood, OH05-2021
Skills
- Toast POS System
- Microsoft Word, PowerPoint, Microsoft Teams
- Client Relations and Communications
- Team Leadership and Conflict Resolution
- Time Management and Multitasking
- Employee training
Affiliations
- Volunteer, United Campus Ministry Center (January 2023 - April 2023)
- Volunteer, Athens County Dog Shelter (December 2022 - May 2025)
- Member, Snowcats Ski and Snowboard Club (September 2022 - May 2025)
- Foster Mom for shelter dogs through the agency Friends of The Shelter Dogs
Accomplishments
- Dean's List (all semesters)
Certification
- Minor in Psychology
References
References available upon request.
Timeline
Intern
Journey Home Foster Care & Adoption
08.2024 - 05.2025
Food Court Student Employee
West82 Food Court
02.2022 - 05.2024
Manager/Server/Hostess
Aladdin's Eatery
08.2020 - 08.2024
Learn to Swim Instructor
Lakewood Recreation Department
06.2018 - 08.2019
Bachelor of Social Work -
Ohio University
High School Diploma -
Lakewood High School
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