ANNIE OROZCO
Reliable Staffing Services LLC.
San Antonio,TX
19
years of professional experience
Results-driven Human Resources and Operations Manager with 15+ years of leadership experience in HR, hospitality, business ownership, and operations. Expertise in recruiting, onboarding, employee relations, payroll, compliance, team leadership, and customer service.
Work History
Receptionist
2 Years 7 Months- Managed front desk operations, ensuring a welcoming and efficient environment for clients and visitors.
- Coordinated scheduling of appointments, optimizing office workflow and resource allocation.
- Assisted in onboarding new employees, providing essential training on office procedures and systems.
- Maintained accurate records of communications and transactions to support operational efficiency.
- Streamlined office processes by implementing new filing systems, enhancing information retrieval speed.
- Trained junior reception staff on best practices for customer service and office management techniques.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
HR Manager
2 Years 2 Months- Led recruiting, onboarding, payroll, employee relations, and manager training.
- Collaborated with leaders to enhance staffing strategies and increase retention rates.
- Monitored labor law compliance while facilitating employee development initiatives.
Owner & Operations Manager
7 Years 4 Months- Founded and operated a successful residential and commercial cleaning company.
- Managed staffing, scheduling, payroll, budgeting, purchasing, invoicing, and daily operations.
- Hired, trained, and supervised employees to ensure high-quality service delivery.
- Built lasting client relationships that generated repeat business.
- Coordinated multiple job sites, ensuring adherence to quality standards and client satisfaction.
Food Service Manager
5 Years- Oversaw high-volume kitchen operations, ensuring inventory accuracy, compliance with health standards, efficient scheduling, strong vendor relations, and effective staff training.
- Oversaw daily food service operations ensuring compliance with health and safety regulations.
- Managed inventory levels and procurement processes for kitchen supplies and equipment.
- Developed staff training programs to enhance culinary skills and customer service standards.
Hiring Manager
2 Years 10 Months- Recruited, hired, trained, and supervised employees to support daily restaurant operations.
Education
High School Diploma
Skills
Human Resources
Recruiting
Employee Relations
Payroll
Leadership
Operations Management
Staff Training
Scheduling
Inventory
Customer Service
Compliance
Professional Achievements
- Successfully led recruiting and employee development initiatives.
- Built and managed high-performing teams.
- Improved operational efficiency and customer satisfaction.
- Maintained strong compliance with labor and food safety regulations.
Timeline
HR Manager
PINSTACK
02.2024 - 04.2026Read More
Receptionist
Reliable Staffing Services LLC.
01.2024 - CurrentRead More
Owner & Operations Manager
Sparkle & Shine Cleaning Services
09.2016 - 01.2024Read More
Food Service Manager
Alamo Heights ISD
08.2011 - 08.2016Read More
Hiring Manager
McDonald's
03.2007 - 01.2010Read More
Red Mountain High School
High School Diploma
Read More