Ashlee Perez-Roces
Temple,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Receptionist
S.C. Governors School for Arts/ FGP
11.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Signed students in/out.
Unemployment Records and Reviewer Specialist
SC Department of Employment and Workforce
03.2022 - 01.2023
- Interviewed claimants regarding unemployment qualifications and ensured they are properly filing and completed all requirements for benefits.
- Assisted with resume and referred claimants to jobs based on skills and experience.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
Customer Service Associate/Cashier
Walgreens
04.2019 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Workforce Specialist
SC Department of Employment and Workforce
07.2019 - 03.2022
- Assisted the unemployed with resume assistance and finding work.
- Provided assistance with navigating through filing an unemployment claim.
- Documented and tracked each customer that was assisted in office.
Claims Specialist
SC Department of Employment and Workforce
08.2016 - 07.2019
- Answered incoming phone calls from claimants regarding their unemployment benefits.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Complaints Coordinator
Centene Corporation
02.2008 - 12.2015
- Processed incoming written complaints from both providers and members.
- Created acknowledgement letters.
- Prepared the complaint along with corresponding documentation to be forwarded to the appropriate department for investigation.
- Documented complaints accordingly and kept in an orderly fashion.
- Created resolution letters to be mailed to complainant.
Education
Bachelor's - Business
Tarleton State University
Killeen, TX12.2006
Skills
- Office experience
- Word Processing
- Data Entry
- Clerical Experience
- Typing
- Customer service
- Computer Skills
- Human Resources
- Microsoft Outlook
- Communication Skills
- Phone Etiquette
- Research
- HIPAA
- 10 Key Data Entry
- Microsoft Office
- Administrative Experience
Timeline
Receptionist
S.C. Governors School for Arts/ FGP
11.2024 - 02.2025
Unemployment Records and Reviewer Specialist
SC Department of Employment and Workforce
03.2022 - 01.2023
Workforce Specialist
SC Department of Employment and Workforce
07.2019 - 03.2022
Customer Service Associate/Cashier
Walgreens
04.2019 - 01.2023
Claims Specialist
SC Department of Employment and Workforce
08.2016 - 07.2019
Complaints Coordinator
Centene Corporation
02.2008 - 12.2015
Bachelor's - Business
Tarleton State University
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