Annie Scarbrough
Springdale,AR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Mana Physical Therapy
Fayetteville, AR
01.2020 - Current
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed them to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered phone calls and messages for 5 therapist physical therapy facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective therapists' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Service Representative, Explore Alliance Members Service Liaison
Explore Scientific
Springdale, Arkansas
01.2020 - 01.2022
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Real Estate Photography (Freelance)
AM Photography
Fayetteville, Arkansas
01.2017 - 01.2021
- Contacts and Schedules appointments with clients, produces and edits photographs of houses and properties for professional real estate listings
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Digitally edited photos to enhance appearance.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Took photos from different angles and perspectives to capture perfect images.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Utilized various types of camera equipment to capture best possible shots.
- Researched new camera equipment and accessories.
Education
Bachelor of Science - Media Communication
Full Sail University
Winter Park, FL11.2024
Associate of Science - Media Communication
Full Sail University
Winter Park, FL11.2023
Skills
- Report reconciliation
- Correspondence Management
- Inventory Auditing
- Contract coordination
- Calendar Management
- Office Administration
- Office Equipment Maintenance
- Scheduling
Apt
Apt #203
Qualifications Summary
- Efficiency and Time Management: Experienced in completing reports and projects in a timely manner, well before deadlines. Able to keep up and maintain clinic schedule, billing and reports.
- Relevant Job Skills: Experienced in customer service, real estate photography, data entry, invoicing, accounts payable/receivable, shipping products, reviewing and understanding patient reports.
- Communication Skills: Strong written and verbal communication skills. Proficient in Microsoft Word, Outlook, and all Adobe programs. Is able to effectively help customers and patients feel at ease, heard, and understood.
Timeline
Office Coordinator
Mana Physical Therapy
01.2020 - Current
Customer Service Representative, Explore Alliance Members Service Liaison
Explore Scientific
01.2020 - 01.2022
Real Estate Photography (Freelance)
AM Photography
01.2017 - 01.2021
Bachelor of Science - Media Communication
Full Sail University
Associate of Science - Media Communication
Full Sail University