Annie Wirth

Brookings Country Club is a privately owned golf club in Brookings, SD. Owned by it's members, the Brookings Country Club is known for it's renowned customer satisfaction. As well as being one of the most sought after golf facilities in the state. With an 18-hole championship style course, and a 9 hole par 3 practice facility. While maintaining a fine dining experience for members and their guests, and a full bar for any refreshments members and guests may like.

• Managed bar, wait staff, and director of hiring program.
• Resolved customer complaints involving food or beverage quality and service.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Managed off sale licenses and programs
• Executed payroll
• Oversee onboarding of new members
• Processed member statements and payments
• Helped book, plan, and execute events

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Increased sales significantly by upselling higher-end products to customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.