Annika De Alba Schmidt
Wilmington,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Novant Health NHRMC Neurology
10.2021 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests, such as skin biopsies and botox injections.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, medications, and follow-up care instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory and quality/expiration logs of emergency supplies, AED, O2 to maintain current tracking documentation.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by using SPICE skills and proper sterilization techniques for medical equipment
Support Group Facilitator
Novant Health NHRMC Neurology
04.2022 - Current
- Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
- Increased member participation by creating a safe, non-judgmental environment for sharing personal experiences and emotions.
- Developed strong rapport with members by actively listening and empathizing with their struggles, promoting trust within the group.
Online ESL Teacher Volunteer
Cape Fear Literacy Council
04.2021 - 05.2022
- Planned and implemented bi-weekly classes focused on grammar, reading, and speaking using diverse teaching methods for non-English speaking adults
- Boosted student motivation through the growth model, engaging activities and positive reinforcement strategies.
- Assessed student progress regularly, adjusting lesson plans accordingly to optimize learning outcomes and sharing progress with program director and students.
Crisis Telephone Responder Volunteer
Crisis Text Line
04.2021 - 02.2022
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Reduced escalation rates by calmly and effectively addressing texters'' concerns, using motivational interviewing, and coping skills exploration.
- Demonstrated resilience when dealing with high-stress scenarios ensuring effective problem-solving while preserving emotional wellbeing.
Medical Screener & Donor Support Technician
CSL Plasma
01.2021 - 10.2021
- Conduct screening procedures by taking temperature, weight, blood pressure, pulse, hematocrit, and total protein readings
- Determine suitability of donors’ plasma by addressing medical health history and high-risk factors
- Operate and set up the plasmapheresis machine using aseptic techniques
- Disconnect donors from plasmapheresis machine by removing needle, wrapping the venipuncture site, administering payments, and removing biohazard waste from the machine.
Food Server
Buffalo Wild Wings
08.2018 - 12.2020
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
General Store Manager
Yummy Tummy Group
11.2016 - 08.2019
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Enhanced store profitability by implementing effective inventory management.
Education
Bachelor of Science - Biology
University of North Carolina Wilmington (UNCW)
Wilmington, NC12.2020
Associate of Science - Biology
Central Piedmont Community College (CPCC)
Charlotte, NC05.2018
Skills
- Patient-Focused Care
- HIPAA Compliance
- Procedure Assistance
- Patient Scheduling
- Dementia and Alzheimer's Knowledge
- Fluent in Spanish
- Customer Service
- Problem Solving
- Telephone Etiquette
- Effective Communication
- Critical Thinking
- Infection Control Procedures
- Interpersonal Communication
- Time Management
- Clinical Documentation
- Vital Signs Monitoring
- CPR Certification
- Technology integration
- Interactive learning
- Compassionate Support
- Online teaching
- Conflict Resolution
- Interpersonal Skills
- Suicide Prevention
- Crisis Intervention
- De-escalation Techniques
- Cultural Competency
Languages
Spanish
Native or Bilingual
German
Elementary
Certification
Basic Life Support (BLS) Certification
Statewide Program for Infection Control and Epidimiology (SPICE) Certification
Proliteracy Volunteer Tutor Training Certification
Crisis TextLine Counselor Training Certification
Affiliations
- Event/concert promoter
- Performing Arts
volunteering experience
ESL Teacher, Cape Fear Literacy Council, 04/2021- 05/2022
- Planned and implemented bi-weekly classes focused on grammar, reading, and speaking using diverse teaching methods for non-English speaking adults
- Boosted student motivation through the growth model, engaging activities and positive reinforcement strategies.
- Assessed student progress regularly, adjusting lesson plans accordingly to optimize learning outcomes and sharing progress with program director and students.
Crisis Textline Counselor, Crisis Textline,
Event Promoter and Assistant, FrontingLife, 01/2024-present
Harm Reduction Volunteer,
references
- Dr. Pierre Le Pabic, Assistant Professor, University of North Carolina at Wilmington, (910) 962-3884, lepabicp@uncw.edu
- Mo Rafiq, Owner/Managing Member, Yummy Tummy Group, 1826 Nantuckett Ln #201, Charlotte, NC, 28270, (404) 512-4020, rafiq.ytg@gmail.com
- Danielle Escobar, General Manager, Green Brothers Juice Co., 11300 Vintage Ln., Charlotte, NC, 28226, (980) 297-0658, danielle.escobar96@gmail.com
- Dr. Kevin Kiser, Lecturer, University of North Carolina at Wilmington, (910) 962-2698, kiserk@uncw.edu
Timeline
Support Group Facilitator
Novant Health NHRMC Neurology
04.2022 - Current
Medical Assistant
Novant Health NHRMC Neurology
10.2021 - Current
Online ESL Teacher Volunteer
Cape Fear Literacy Council
04.2021 - 05.2022
Crisis Telephone Responder Volunteer
Crisis Text Line
04.2021 - 02.2022
Medical Screener & Donor Support Technician
CSL Plasma
01.2021 - 10.2021
Food Server
Buffalo Wild Wings
08.2018 - 12.2020
General Store Manager
Yummy Tummy Group
11.2016 - 08.2019
Bachelor of Science - Biology
University of North Carolina Wilmington (UNCW)
Associate of Science - Biology
Central Piedmont Community College (CPCC)
Basic Life Support (BLS) Certification
Statewide Program for Infection Control and Epidimiology (SPICE) Certification
Proliteracy Volunteer Tutor Training Certification
Crisis TextLine Counselor Training Certification
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