Annika Mattern
Milford,MI
Summary
Proven achiever with a solid background in managing front-office operations at Keller Williams Home Realty, showcasing exceptional communication and organizational skills. Expert in document management and multitasking, significantly enhancing office efficiency. Demonstrates strong interpersonal abilities, ensuring seamless coordination and scheduling.
Overview
7
7
years of professional experience
Work History
Director of First Impressions
Keller Williams Home Realty
Farmington Hills, MI
08.2023 - Current
- Managed incoming calls, routed to appropriate personnel or departments.
- Organized and maintained reception area to ensure a professional appearance.
- Scheduled meetings and appointments for staff members.
- Assisted with special projects as needed by upper management.
- Handled administrative tasks including filing documents, photocopying, scanning documents..
- Ordered office supplies when necessary to ensure adequate stock levels were maintained.
- Collaborated closely with IT department to resolve any technical issues encountered by customers during their visit.
Reception Assistant
Deporre Veterinary Hospital
Bloomfield Hills, MI
06.2017 - 07.2022
- Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
- Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
- Maintained the reception area in a neat and orderly fashion.
- Scheduled and confirmed appointments.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Developed and maintained a filing system for essential documents, improving office organization.
Education
Bachelor of Science - Biology
Saginaw Valley State University
Bay City, MIAssociate of Science - Biology
Oakland Community College
Bloomfield Hills, MISkills
- Strong interpersonal skills
- Meeting Preparation
- Exceptional communication
- Travel Arrangements
- Calendar Management
- File Organization
- Effective Multitasking
- Appointment Setting
- Confidential information management
- Document Management
Languages
German
Full Professional
English
Full Professional
Affiliations
- Spending time with family
- Horseback riding
- Enjoy tinkering with computers
- Outdoor activities with my dogs
References
References available upon request.
Timeline
Director of First Impressions
Keller Williams Home Realty
08.2023 - Current
Reception Assistant
Deporre Veterinary Hospital
06.2017 - 07.2022
Bachelor of Science - Biology
Saginaw Valley State University
Associate of Science - Biology
Oakland Community College
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