Annika Titcomb
Biggby Coffee
Myrtle Beach,SC
5
years of professional experience
Dependable employee and student seeking opportunity to expand skills and contribute to company success. Has had experience in leading a team of employees, and collaborating with brands to promote and market products. Considered hardworking, driven, skilled in time management, effective communication, and exceeding customers' expectations.
Work History
Shift Leader
1 Year 8 Months- Led by example to uphold service quality and exceed customer expectations.
- Supervised shift operations, ensuring timely service and consistent café standards.
- Assessed team performance to enhance overall productivity.
- Trained baristas on beverage preparation, POS procedures, and guest service expectations.
- Resolved customer concerns quickly, preserving satisfaction and store reputation.
- Counted drawers and followed proper daily cash handling procedures.
Content Creator
1 Year 9 Months- Produced engaging copy, visuals, and short-form videos for cross-channel social media distribution.
- Managed social media accounts, expanding follower base by implementing targeted content strategies.
- Negotiated with social media platforms for promotional opportunities and partnerships.
- Accomplished deadlines through planning and diligent work on assignments.
Barista
4 Years 6 Months- Maintained cleanliness and organization of café to ensure compliance with health and safety standards.
- Trained new staff on coffee preparation and customer service protocols to enhance customer experience.
- Operated cash register, processed customer payments, and provided accurate change.
- Implemented efficient workflow practices, improving customer service speed and satisfaction.
- Demonstrated flexibility by covering shifts and performing tasks outside of primary responsibilities.
Education
No Degree - Business
- Dean's List
- 3.9 GPA
No Degree - Marketing Major, Biology Minor
- Dean's List
- Marketing&Hospitality, Resort&Tourism Mangment Scholarship
- 3.9GPA
- American Marketing Association Member
- Pre-Vet Club
High School Diploma
- Honor Roll all 4 years
- Scored a 5 in AP Literature
Skills
Cash handling
Staff training
Customer engagement
Time management and prioritization
Team leadership
Communication
Reliability
Positive work ethic
Interpersonal empathy
Timeline
Shift Leader
Biggby Coffee
03.2025 - CurrentRead More
Content Creator
Social Media
02.2025 - CurrentRead More
Barista
Biggby Coffee
05.2022 - CurrentRead More
Hope College
No Degree from Business
Read More
Coastal Carolina University
No Degree from Marketing Major, Biology Minor
Read More
Lakeshore High School
High School Diploma
Read More
AWARDS
scored a 5 in AP literature