Annita Helene Wonje Essi Epse Eboa Ebongue

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• assist customer open credit cards to explore all their advantages being family members

-accurately handle all payment transactions and promote store credit card and loyalty programs.

-process and prepare merchandise for the sale floor, following company policies and procedures.

-maintains organizational, safety, cleanliness and recovery standards for the store to ensure a positive customer experience.

-assist customers as needed with products throughout the store.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• issued proper passports to cameroonian citizens by verifying the proper information in compliance with embassy and government policies.
• understood travel document requirements and utilized tools and resources to ensure efficient and timely processing

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Frequently educated clients and customers on the products to ensure satisfaction.
• assisted with marketing strategies in a team atmosphere