Ann Marie Batiller

• Led regional sales strategies to exceed targets and drive revenue growth.
• Developed training programs to enhance sales team performance and product knowledge.
• Analyzed market trends to identify opportunities for new business development.
• Collaborated with cross-functional teams to streamline operations and improve client services.
• Mentored junior sales staff, fostering a culture of excellence and accountability.
• Conducted performance reviews, providing constructive feedback to optimize individual contributions.
• Established strategic partnerships that expanded market reach and strengthened brand presence.
• Developed and executed sales plans for consistent growth in revenue and profitability.
• Managed sales team of 600 Financial Advisors.
• Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
• Managed and motivated sales team to increase revenue 45% in a calendar year.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Managed team of sales representatives, providing guidance, coaching and support.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Prepared sales presentations for clients showing success and credibility of products.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Developed and delivered training programs to enhance leadership skills among Branch leaders.
• Designed instructional materials that support diverse learning styles and professional development needs.
• Collaborated with management to align training objectives with organizational goals and values.
• Led regular follow-up sessions with past participants to reinforce key learnings, assess progress, and offer additional support as needed.
• Facilitated group discussions and activities that encouraged critical thinking, self-reflection, and effective communication strategies.
• Incorporated real-world case studies into training curriculum for practical application of leadership concepts in daily operations.
• Mentored high-potential leaders for accelerated career advancement within the organization through targeted skill development initiatives.
• Facilitated workshops focused on effective communication and team building strategies.
• Implemented assessment tools to evaluate training effectiveness and participant engagement.

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• Facilitated training sessions for financial advisors focused on developing effective methods to attract and retain clients.
• Developed and implemented training programs for financial advisors, ensuring consistent annual qualification for MDRT organization.
• Analyzed sales metrics and delivered targeted mentorship to financial advisors for performance improvement.
• Conducted regular reviews and audits to maintain strict compliance with MDRT regulations.
• Implemented a structured feedback system to boost team morale and recognize individual and collective achievements.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Developed and executed strategies that empower licensed agents to reach their first sales milestone within 30 days of obtaining their license.
• Analyzed sales metrics of licensed agents, focusing on productivity levels to confirm a minimum of 12 sales within 90 days of obtaining a license.
• Monitored performance of newly licensed agents and coordinated with managers to support fulfillment of monthly team objectives.

• Developed and delivered training programs to enhance team performance and knowledge retention.
• Facilitated workshops on insurance products, improving agents' sales techniques and customer engagement.
• Assessed training needs through evaluations, tailoring content for diverse learning styles and skill levels.
• Mentored new trainers, fostering a collaborative environment to improve instructional strategies and effectiveness.
• Implemented feedback mechanisms to refine training materials, ensuring alignment with industry standards and regulations.
• Analyzed participant performance data to identify trends, informing future training initiatives for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Spearheaded initiatives that increased training program attendance, enhancing workforce readiness and operational efficiency.
• Collaborated with cross-functional teams to design comprehensive onboarding processes for new agents.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Facilitated team-building exercises to foster collaboration between department members.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Led cross-functional team to update training curricula, keeping pace with industry changes.

• Developed and delivered comprehensive training programs for customer service representatives.
• Facilitated onboarding sessions, enhancing new hire integration and knowledge retention.
• Evaluated training effectiveness through feedback and performance assessments.
• Collaborated with management to identify skill gaps and training needs.
• Implemented best practices to enhance customer satisfaction and operational efficiency.
• Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
• Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
• Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates.
• Collaborated with management to assess staff development needs and created customized training materials accordingly.
• Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.

• Provided technical support for hardware and software issues, ensuring timely resolution for customer inquiries.
• Diagnosed and troubleshot complex technical problems using remote access tools and diagnostic software.
• Maintained accurate documentation of customer interactions and resolutions within ticketing system.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume calls while maintaining exceptional service quality standards.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Participated in training programs to enhance product knowledge and customer service skills.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Improved resolution time with effective problem-solving for customer complaints.