Annmarie Richards-Reece
Queens,NY
Summary
Experienced professional focused on meeting or exceeding objectives seeking Administrative Assistant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
14
14
years of professional experience
Work History
Administrative Support Associate
Cohens Developmental & Behavioral Health
New Hyde Park , NY
07.2019 - 04.2022
- Verified administrative information in Soarian, Allscripts, Health Pay, GECB, Cover My Meds contacting Patients and Doctors to maintain accuracy.
- Increased office efficiency by modernizing document organization systems and effectively implementing insurance authorization.
- Acted as main point-of-contact for over 100 patients, supporting administrative needs and tasks efficiently.
- Provided best-in-class support to team of Doctors, closely monitoring activity to best meet needs.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between patients and doctors and maintained effective lines of communication.
SUPERVISOR/Cashier Team Lead
Golden Crust
Queens , NY
03.2018 - 04.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw group of 12 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Receptionist Administrator
WEBSTER REAL ESTATE AGENCY
Queens , NY
03.2015 - 01.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 100%.
Accounts Clerk
GEORGE CHANG AND COMPANY
KINGSTON , JAMAICA
05.2009 - 06.2016
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Set up and updated Excel spreadsheets to track financial data.
- Reported financial data and updated financial records in ledgers and journals.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Reconciled company accounts for credit cards, employee expenses and commissions.
Education
GED -
York College of The City University of New York
Jamaica, NY06.2012
Skills
- External Communications
- Supply Inventory Control
- Computers and Technology
- Administrative Management
- Appointment Coordination
- Confidentiality and Data Protection
- Multitasking and Time Management
Timeline
Administrative Support Associate
Cohens Developmental & Behavioral Health
07.2019 - 04.2022
SUPERVISOR/Cashier Team Lead
Golden Crust
03.2018 - 04.2019
Receptionist Administrator
WEBSTER REAL ESTATE AGENCY
03.2015 - 01.2018
Accounts Clerk
GEORGE CHANG AND COMPANY
05.2009 - 06.2016
GED -
York College of The City University of New York
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